Item: Cisco Duo
Rating: 8
Author: Osman Gani

Overall Satisfaction with Cisco Duo

Use Cases and Deployment Scope

We are using Cisco Duo application for multi factor authentication which helps us to access our critical servers and applications more securely. We log in to the active directory for administrative purpose using their username and password, and then Cisco Duo ensures the security by sending a push notification on mobile app. Cisco Duo mainly helps us to prevent unauthorized access to our critical servers and sytems which are directly involved with the business.

Pros and Cons

Pros

We use Cisco Duo with different type of device and application, but we never face any difficulties to integrate Cisco Duo with any of them.
We integrated Cisco Duo with some of our active directory and some of the OS are quite old but Cisco Duo works totally fine with them.
The end user application is very easy to use. We never had any complain from non tech team members of having trouble of using Cisco Duo.
There are several authentication methods available rather than passcode. I personally like the push notification which is always on time and quite fast.

Cons

Cisco Duo is great for MFA and quite a straightforward app. The overall administrative control is good but I would suggest providing more control like the ability to set custom timeouts for MFA notifications and their approving time which would help in scenarios where users may need more or less time to respond.
There are other MFA tools out there in the market like Cisco Duo. Cisco is a reliable name, but in order to compete with others I would suggest providing a few extra features like password management, single sign-on (SSO), or built-in VPN support alongside MFA in a single app.

Return on Investment

We have some bad experiences with our old security system, so the impact that Cisco Duo has over all of our IT environment is totally visible.
Cisco Duo is providing a much needed layer of security, which secure our user authentication and keeps the system safe. So I would say the ROI is positive.

Alternatives Considered

Google Authenticator

Key Insights

Do you think Cisco Duo delivers good value for the price?

Yes

Are you happy with Cisco Duo's feature set?

Yes

Did Cisco Duo live up to sales and marketing promises?

Yes

Did implementation of Cisco Duo go as expected?

Yes

Would you buy Cisco Duo again?

Yes

Other Software Used

Google Authenticator

Likelihood to Recommend

Cisco Duois is well suited in all kinds of scenarios where you need to ensure proper security measurements, I think. We can't just rely on our passwords only, as they can be easily stolen through phishing or data breaches thus keeping multi factor authentication is quite essential. I always prefer MFA or at least 2FA for any critical system.

Comments

Please log in to join the conversation

Securing our IT environment with Cisco Duo.