SureTax does the job, but there was friction getting everything clarified and set up
December 07, 2023
SureTax does the job, but there was friction getting everything clarified and set up
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with CCH® SureTax®
We use SureTax to calculate all taxes that apply to our telecom customers. We used to do it ourselves, but needed a service that would keep abreast if all tax changes in all jurisdictions,
Pros
- Calculate taxes
- Provide Compliance reports for all jurisdictions
Cons
- It was difficult in the early stages to get timely authoritative responses from the product specialist assigned to us.
- Communication of rules and rationales was not top-notch
- It can take much longer than we prefer for trouble tickets to get resolved.
- Saved us from liability from miscalculating taxes or not applying taxes that were were unaware of - when we did the taxes ourselves.
- Saved a huge amount of time for our finance department to file compliance reports
- However, these advantages accrue from any similar tax provider - not specific to SureTax
Do you think CCH® SureTax® delivers good value for the price?
Yes
Are you happy with CCH® SureTax®'s feature set?
Yes
Did CCH® SureTax® live up to sales and marketing promises?
Yes
Did implementation of CCH® SureTax® go as expected?
No
Would you buy CCH® SureTax® again?
No
CCH® SureTax® Feature Ratings
Using CCH® SureTax®
3 - Software developers and technical billing specialists are the only ones who actually use SureTax
3 - Technical skills are far more important in this case, but clear communication is essential (which our people are good at)
Evaluating CCH® SureTax® and Competitors
CCH® SureTax® Support
Pros | Cons |
---|---|
Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success | Escalation required Need to explain problems multiple times |
Yes - It was resolved, but took a lot of time and back and forth
Comments
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