Brightpearl 3 years later!
December 14, 2016

Brightpearl 3 years later!

James Ewens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
Brightpearl support is excellent and they are always super helpful. We use email support and I think it's the best support in the industry. I would highly recommend Brightpearl based on its support alone.
We use BrightPearl as our main CRM/Accounting package.
Our sales team uses it to sell and our warehouse team uses it to manage stock and pick/pack.
We use Brightpearl to 110% of its abilities.

Pros

  • Amazing Warehouse and Dispatch process.
  • Easy to use and quick to master.
  • Simple Staff Management.
  • Accurate reporting and at-a-glance PnL.

Cons

  • Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
  • Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
  • Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.
  • We would not be able to trade on our 12 channels without BrightPearl. It's as simple as that.
  • We use Amazon and eBay in both EU and USA and manage several virtual warehouses within BP and this works fantastically.
  • Our Amazon and eBay sales increase alone is 3x the cost of Brightpearl.
We selected BrightPearl for the integrated inventory management. I believe Salesforce has better Sales tools, but it doesn't have a built in Inventory piece. This is a massive deal for us, the cost of building a custom Salesforce integration would have been way more expensive than Brightpearl.
If you run a Multi-Channel business then BrightPearl is an absolute no brainer. It will save you hours and hours of time.
It is well suited in any small to mid size business scenario.

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