Brightpearl: A Great Tool for Growing Companies
Overall Satisfaction with Brightpearl
At Spikeball Inc., we use Brightpearl in our operations department, as a the go-between for our online sales systems and our shipping and fulfillment systems. It also serves as an inventory and accounting tool, and is used by roughly half of our employees. Brightpearl helps us to bridge the gap between several systems and keep track of numerous sales and SKUs in a simple and intuitive way.
Pros
- Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
- Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
- Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.
Cons
- The processes for canceling and modifying orders can be a bit tedious, and it seems like the multi-click processes could be consolidated in a more user friendly way.
- The order filtering feature is great, but I personally work with our international orders, and the fact that you can't create favorites for multiple countries is somewhat inconvenient.
- Some of the connection features between Brightpearl and Amazon stores seem to have some glitches, as I've experienced while trying to link them up recently.
- It has allowed us to consolidate our use of systems which results in better employee efficiency.
- It has helped bridge the gap between our sales and fulfillment systems, which allows for smoother operational functionality.
- It has helped our company experience less growing pains as we have seen our volume increasing but been able to continue using the same system successfully.
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