Great for streamlining with other Blackbaud products
Overall Satisfaction with Blackbaud Online Express
We use Blackbaud Online Express for all event registrations. We set up custom registration forms using the software regularly and the information interfaces directly with Blackbaud’s Raiser's Edge and Merchant Services. We use Blackbaud for all credit card processing so it eliminates the need for an additional database or payment processor. The data collected can be automatically updated in Raiser's Edge reducing the time staff would manually enter the data.
Pros
- Customizable
- User-friendly
- Intuitive
Cons
- Not great for complex event registrations
- Repetitive
- Has some limitations
- Reduces staff time
- Streamlined credit card processing
- Allows attendees to make donations at the same time as when they register
- Eventbrite and Classy
The best part is the transfer of information directly into Raiser's Edge. Ultimately the costs seem to be about the same for any service but the reduction of staff time adds the real value to using online express. Using Merchant Services has also been a nice change as we can easily look up transactions, pull reports, and do refunds with ease. Our Finance team uses Financial Edge so they automatically have access to the information as well.
Do you think Blackbaud Online Express delivers good value for the price?
Yes
Are you happy with Blackbaud Online Express's feature set?
Yes
Did Blackbaud Online Express live up to sales and marketing promises?
Yes
Did implementation of Blackbaud Online Express go as expected?
Yes
Would you buy Blackbaud Online Express again?
Yes
Comments
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