Eventbrite

Score6.8 out of 10

196 Reviews and Ratings

What is Eventbrite?

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences.

The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation creation, RSVP tracking, and ticket selling. Ticket sales can be managed online via the ticketing website or through integration with social media sites including Facebook, and real-time sales data aims to help event planners assess attendance and profit.

The platform includes powerful discovery channels and robust marketing tools, which, according to the vendor, facilitate high conversion rates. Eventbrite's goal is to help users zero in on the most interested event-goers and sell more tickets to their events.

Categories & Use Cases

Media

1 / 5

Screenshot of Organizer Resource Blog

Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 7.8
Integrates with social media
Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.
Category average: 7.6
Attendee list export
The ability to export lists of event participants.
Category average: 8.2

Event analytics
Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events
Category average: 8.4
Email marketing
Personalized email marketing to registered attendees, either within the software or through integrations
Category average: 6.9
Event recording
Events can be recorded so that attendees can rewatch presentations at a later time
Category average: 8.1

Colleen Ochab

Marketing Manager in Marketing at Keller Williams Success Realty (1-10 employees employees)

Use Cases and Deployment Scope

We use Eventbrite for both internal and external RSVP for key trainings. We like that we can keep some events private for internal purposes, but also advertise public events to the wider community. It is nice that you can collect payments, but we normally just offer free events through Eventbrite.

Pros

Event RSVP
Event Advertising/Marketing
Singular place for all event registrations
Event reminders for guests

Cons

Duplicating events with ease
Local advertising
Display layout for primary event image

Return on Investment

Agent Retention by hosting high value events
Positive staff outlook, ease of RSVP collection
Positive staff outlook, ease of RSVP reminders

Usability

Verified User

Board Member in Customer Service (1-10 employees employees)

Use Cases and Deployment Scope

I organize events for various organizations.we organized a fund raising diner for our group and it was a donation based event with limited seating so the price of the event was free. Eventbrite loaded us up with false information making the event look full, this caused the event to be a failure. I will never use them again.

Pros

Ease of use

Cons

Accurate statistics
Proper email notification of purchases

Most Important Features

Accurate counts
Accurate list of attendees
Information I can rely on.

Return on Investment

Our expenses were higher than needed due to inaccurate reporting
Only the final report, that came after the day of the event was accurate
Eventbrite loaded the list with false emails making the event look full

Usability

Other Software Used

ServiceMax

Verified User

Administrator in Finance and Accounting (11-50 employees employees)

Use Cases and Deployment Scope

We use EventBrite for selling our ticketed events. The platform is really useful as we have large events that require multiple ticket options and this platform enables us to do that successfully and also enables our customer base to have a single destination to make multiple purchases to the event.

Pros

multiple listing options
ease of use
looks great to our customers

Cons

I have had really good interactions with the website
I personally haven't found any issues with my individual use so far

Return on Investment

we found that this gave us valuable data for our event and also how we plan future events
we could you also the data and analytics to get better insight
we saw an increase in multiple sales with how the platform allowed customers to interact

Usability

Other Software Used

Squarespace, Sage Accounting, Intuit Mailchimp

Mark Michelson View profile

Principal/Founder in Corporate at CX Forums: The Customer Experience Connection (1-10 employees employees)

Pros

Creating landing pages that stand out and are trusted.
Communicating with attendees pre and post event.
The integration with Zoom is good, though there were some recent changes that have confused our attendees on our weekly virtual show.

Cons

Offering other options for merchant processing--Stripe, PayPal, Square, etc.
Hard to repurpose the weekly events for replay viewing. Have to copy the event and replace the online link with the video link to Youtube.

Most Important Features

Represents our brand well. Like that there is an organizer profile.
Easy to use. Interface is very intuitive.
I like how it renders the images when shared on social.

Return on Investment

Eventbrite is still holding our funds from 2019 for an event that was postponed.
My money is not working for me when it is sitting with Eventbrite. They only pay out a few weeks after an event. If you are producing an event where you have upfront costs, you have to pay all of those costs using funds other than ticket sales. Eventbrite does not offer any interest on the money they are holding, which in my case is a six-month lead time from start of ticket sales to end of event.

Alternatives Considered

Whova

Other Software Used

Whova, Microsoft 365 (formerly Office 365), Zoom

Usability

Richard Chen View profile

Media Director in Social Media at Asian American Action Fund (11-50 employees employees)

Pros

Simple, elegant, clean UI
Guest list admin is everything we want without excess, cruft
System is cloud based thus requires no excess integration, admin beyond a login, link
Affordable rates for top of class workflow
Universally known, no friction or fear generated
Branding is custom and sufficient to balance ours and Eventbrite's

Cons

Complex guestlist sort features to give more fine priority
Recognization of VIP registrants
Host and user profiles so records can be touted if desired
Discounts for nonprofits and charitable organizations
Integrations preferably without Zapier
Explicit related, recommended event controls

Most Important Features

Public open registration
Confidence-inspiring attribution to our org even when EventBrite hosted, branded
Email notifications finely configurable

Return on Investment

All events for years have flawless registration
Our supporters, attendees, staff, all report zero friction for event management
All payments transact properly, no need for customer service tickets
Branding, user management, budget demands are just enough for us to not be overwhelmed at the service levels
No injury to thru assisting our core brand and mission

Eventbrite

What is Eventbrite?

Categories & Use Cases

Media

Key Features

Top Performing Features

Calendar integration

Integrates with social media

Attendee list export

Areas for Improvement

Event analytics

Email marketing

Event recording

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Usability

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Usability

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