Poor Experience
May 13, 2020
Poor Experience
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with BenchmarkONE (formerly Hatchbuck)
We are a solo financial planning practice and hired BenchmarkONE (Hatchbuck) to automate marketing email campaigns to prospective clients.
- The email automation feature
- Not compatible with financial services compliance reporting. I use Yahoo for my domain. The records they provided were not compatible with Yahoo. They suggested I get a new domain provider. Obviously, that was not a solution given multiple systems would be impacted adversely. Hatchbuck finally came up with another solution via a third party vendor (Singrid) who provided a BCC feature. Apparently that service is going away in June and there is not an alternative.
- No refund offered upon terminating given they will not be able to provide a solution for my compliance requirements. I was told to see Terms & Services - shameful.
- Too complicated for little to no service.