Item: Bazaarvoice
Rating: 10
Author: Verified User

Overall Satisfaction with Bazaarvoice Platform

Use Cases and Deployment Scope

We are using Bazaarvoice for review moderation and syndication, and we are using it on our own web page. We wanted to have a trustworthy platform for reviews and to be transparent with customer opinions and have their thoughts be heard on other retailer sites too. This affects the whole organization but it is managed and implemented by our IT team.

Pros and Cons

Pros

Review moderation
Good user-friendly platform
Have good relations with partners

Cons

Implementation is very demanding.
There are no out of the box solutions.
Implementation is not a one person job.

Return on Investment

We had a long implementation, therefore we did not have time to manage impact.

Support Rating

The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.

Key Insights

Do you think Bazaarvoice delivers good value for the price?

Yes

Are you happy with Bazaarvoice's feature set?

Yes

Did Bazaarvoice live up to sales and marketing promises?

Yes

Did implementation of Bazaarvoice go as expected?

Yes

Would you buy Bazaarvoice again?

Yes

Likelihood to Recommend

I like this option of syndication and the possibility for customer opinion to be heard on other platforms and online retailers. We are using Bazaarvoice for the options that are well suited for us.

Comments

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Bazaarvoice Platform Review

Modules Used