AVI-SPL review
May 01, 2024
AVI-SPL review
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with AVI-SPL
We have used AVI-SPL to implement audio/video solutions for campus spaces.
- Send quotes that do not include all required parts
- Providing accurate quotes for projects.
- Estimating projects in a timely manner of at least 2-3 weeks
- Meeting deadlines for scheduled installations
- Communicating issues early and proactively
- Listen to the customer needs
- Meet expectations of the customer which AVI-SPL stated over and over that the expectations were reasonable and should be doable.
- Get things done the right time so repeat and return trips are not needed.
- Verify all parts for a project are in hand prior to sending the install team.
- Manage the project well including daily reports when on-site
- Follow customer's verbal and written expectations for communications when on-site.
- Negative customer experiences that translated into negative IT department experiences with the campus community.
- Go-lives were not met, or we had to go live with limited functionality, including classes without equipment.
They have not helped us to date with this effort.
Do you think AVI-SPL delivers good value for the price?
No
Are you happy with AVI-SPL's feature set?
No
Did AVI-SPL live up to sales and marketing promises?
No
Did implementation of AVI-SPL go as expected?
No
Would you buy AVI-SPL again?
No