Avaya Experience Platform is the software you need for your business
July 25, 2021
Avaya Experience Platform is the software you need for your business
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya Experience Platform is used in the whole organization delivering good results so far. It addresses multiple issues and it's very effective to have those issues solved in a timely manner, this just turned out to be the best choice we'd ever had for software to help improve our company.
Pros
- Cloud services
- Good to handle contacts (calls, chats and more).
- Responsive and good software.
Cons
- Lack of customization.
- Can improve in call recordings quality.
- It glitches sometimes.
- Our employees have felt superb with this software.
- Customer satisfaction is a priority in our company, and Avaya is getting the job done.
- I'll like to personalize more my dashboard and software.
- NICE CXone (formerly NICE inContact)
I selected Avaya Experience Platform because it seemed to be a good software and easy-to-use; I just thought that. I never expected this software to be so cheap and so good for a company to grow as we have grown with it, It's super recommended in my opinion, I'll keep using this software with my company for a really long time.
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
Yes
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes
Comments
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