Avaya Aura
June 23, 2023

Avaya Aura

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

This is the core of my telephone needs.

Pros

  • Integrated products bring all of your platforms to one place.

Cons

  • Centralized reporting needs to be there.
  • Centralized administration is not all there.
  • Reliability.
  • Having a lot of flexibility.
  • Helps with agent productivity.
I like Avaya a lot better with the feature set and integration.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

It is able to allow for the integration of products.

Avaya Aura Feature Ratings

7.7
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
6
6.7
Answering rules
8
Call recording
8
Call park
6
Call screening
8
Message alerts
7
Business SMS/External Messaging
Not Rated
Online Fax
5
Voicemail Transcription
5
8.0
Mobile app for iOS
8
Mobile app for Android
8
8.0
High quality audio
8
High quality video
Not Rated
6.0
Calendar integration
6
Meeting initiation
Not Rated
Record meetings / events
Not Rated
8.0
Desktop sharing
8
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
8.0
Centralized communications management
8
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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