Avaya - Almost a Cloud Offering.
June 23, 2023

Avaya - Almost a Cloud Offering.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya Aura

We use Avaya as our managed services UCaaS offering to sell and implement for our customers.

Pros

  • Resiliency
  • Consistent user experience.
  • High build quality.
  • Stable software.

Cons

  • Ease of deployment.
  • Simplified simple user management.
  • Standardized integration API models like REST API.
  • Virtualization
  • UC license bundles.
  • User endpoints.
  • Moving our customers from a CapEx model to an OpEx model.
  • Stream line of management.
Better resiliency and HA models.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

No

Did Avaya Aura live up to sales and marketing promises?

No

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Healthcare verticals. Consolidating large enterprises. the flexibility of user access methods.

Avaya Aura Feature Ratings

7.3
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
7
Directory of employee names
7
6.5
Answering rules
8
Call recording
7
Call park
6
Call screening
6
Message alerts
7
Business SMS/External Messaging
7
Online Fax
4
Voicemail Transcription
7
8.0
Mobile app for iOS
8
Mobile app for Android
8
9.0
High quality audio
9
High quality video
9
9.0
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
9.0
Desktop sharing
9
9.0
Live chat
9
9.0
User authentication
9
Participant roles & permissions
9
7.5
Centralized communications management
8
Team messaging
7
Team document sharing
7
Call and meeting analytics
8

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