Worthy Investment for Sales Tax
January 22, 2025

Worthy Investment for Sales Tax

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara for sales tax calculation, collection, and reporting. Avalara's technology aids in the accurate calculation of sales taxes for all applicable taxing jurisdictions, as well as reporting these taxes to the appropriate jurisdictions. The Avalara generated reports also serve as an audit trail for us as well.

Pros

  • Sales tax calculation at the jurisdiction level
  • Sales tax return filing
  • SKU to tax code mapping

Cons

  • Customer Service - could be a little more prompt
  • Website can be faster - it takes a bit of time to load all the transactions, especially during the first 4-5 days of the month
  • Our team saves about 80 hours per month on sales tax return filing (per entity)
  • Custom back-end integration
Our team of data engineers were able to easily integrate Avalara to our custom back-end system.
The UI is simple and straightforward. The site is organized in a manner that is easy to understand for beginners and experts alike. There's also tons of resoruces on Avalara University at your disposal to better understand how Avalara can work best for your business needs. I would recommend Avalara to anyone wanting to investment in the betterment of their business's sales tax function.
  • Avalara Returns
Avalara return filing has saved my organization 80+ hours per month on sales tax filings per entity. We have 5 entities in the US right now that use Avalara's sales tax and return filing capabilities. So that's about 400 hours saved per month on returns filing. We are a small sales tax team of 2, and would have required to hire at least 1-2 additional headcount if we did not use Avalara Returns for filing sales tax returns for 5 entities.
We previously used TR OneSource and did not find the UI to be user friendly at all. Avalara is more straightforward for our business needs.

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

Avalara is well suited any retailer that has sales in multiple states. It aides in accurately calculating sales taxes at all jurisdiction levels, taking into account exemptions, lower tax rates for grocery items, and sales tax holidays. Avalara keeps track of all sales generated in a specific period and then files sales tax returns in the necessary states.
It may not be well suited for manufacturers/wholesalers that only produce goods for resale or retailers that do not sell goods and services in more than one location.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
10.0
Geolocation for Tax Assessment
10
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
10

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