Tax Compliance made simple
May 23, 2024

Tax Compliance made simple

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We use Avalara for tax calculation integrated with our ERP system, exemption certificate management, and they file sales tax returns for us in 45 states.

Pros

  • Access to detailed reports - makes it easy when looking up quickly
  • filing the returns
  • detailing out difference taxes within a jurisdiction

Cons

  • Customized dashboard
  • Support is not very helpful at time
  • Support response time is slow at times
  • ROI
  • Went from two people filing returns to zero
  • Ease of use of the software
  • IFS is the ERP software
  • Ecommerce on our website
It's very easy to use and everything is easy to find.
  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
we have benefited from all of these services to make my job easier and I can spend time on other tasks .

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

I think Avalara is great for a tax management software, I like that everything is all in one place. The things that they do well is having everything all on one platform. I wish we could get the e-commerce plug in to work a bit smoother for our company.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
9.1
Geolocation for Tax Assessment
9
3rd-Party Software Integrations
8
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
10
Tax Document Management
10
Complex Tax Scenario Management
7

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented a month ago
    Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable solution, and we’re grateful to have the opportunity to serve you.

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