Robust menu of a la carte subscriptions
Overall Satisfaction with Ascentis
We use Ascentis across the entire organization. We have the Human Resource, payroll, time and attendance and performance modules.
Pros
- Customer Service
- Updating according to changes in regulation
- HR Module easy to use
Cons
- NOVA time
- Time Keeper Hard to Use
- Time Keeper terrible FMLA Module
- Time Keeper confusing configuration
- Would like to have a dedicated customer service support person, instead of a call center
- Positive having personal and payroll data in one system
- Negative, every enhancement a la carte comes with a hefty cost
Do you think Ascentis (discontinued) delivers good value for the price?
Not sure
Are you happy with Ascentis (discontinued)'s feature set?
Yes
Did Ascentis (discontinued) live up to sales and marketing promises?
No
Did implementation of Ascentis (discontinued) go as expected?
No
Would you buy Ascentis (discontinued) again?
Yes
Ascentis (discontinued) Feature Ratings
Using Ascentis
250 - HR
Production
Finance
Customer Service
Sales
Production
Finance
Customer Service
Sales
- Connecting the organization
- unsure
Evaluating Ascentis and Competitors
Yes - ADP workforce
- Advisor recommendation
I would evaluate 3 plus sources
Ascentis Implementation
- Implemented in-house
Change management was minimal
- Incorrect set up in the NOVA time module had to resort to the VP of the division
Ascentis Training
Ascentis Support
Pros | Cons |
---|---|
Good followup Problems get solved Immediate help available Support cares about my success | Escalation required Need to explain problems multiple times |
Yes - No, it took multiple attempts to correct. (still unsure if its corrected)
The overall support is great.
Using Ascentis
Pros | Cons |
---|---|
Relatively simple Consistent Convenient Feel confident using | Not well integrated Slow to learn Lots to learn |
- Recruiting
- Human Resource
- Nova Time
Comments
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