ApptioOne - Our Saving Grace
Updated June 12, 2023
ApptioOne - Our Saving Grace
Score 9 out of 10
Vetted Review
Verified User
Software Version
ApptioOne
Modules Used
- Cost Analytics (formerly Cost Transparency)
Overall Satisfaction with ApptioOne
ApptioOne has been extremely beneficial for our company. It helps us manage our costs in a very efficient manner. We are able to publish costs on a cost center level which has been quintessential for our chargeback cases. In addition, we use ApptioOne and CT to help manage current demand and forecast future demand. This allows us to help manage growth on a fluid basis.
Pros
- Help our company manage new and future demand
- Report on company costs on a much-needed granular level
- Budget and planning
Cons
- Implementing features similar to Excel, i.e. more charts and more formulas
- I've found there are a number of unplanned outages
- Better exporting features such as email
We use it on a daily basis. We bring in data from multiple sources and model it for senior executives. Personally, I am responsible for managing demand and modeling the demand in a way for executives that is easy to ingest. Forecasting is very important to our organization, and we continue to do so on a monthly basis to help manage the budget and get a true estimate of our yearly outlook.
- Positive: Tremendously helped our forecasting
- Positive: Has helped us report application costs on a new basis
- Negative: Out of the box reports/ standard items are not always useful
- Targetprocess
It's awesome. It's always good to know that there is usually an Apptio product for a problem we are trying to address.
None. I have only used ApptioOne.
Do you think IBM Apptio delivers good value for the price?
Yes
Are you happy with IBM Apptio's feature set?
Yes
Did IBM Apptio live up to sales and marketing promises?
Yes
Did implementation of IBM Apptio go as expected?
I wasn't involved with the implementation phase
Would you buy IBM Apptio again?
Yes
Using ApptioOne
200 - All aspects of our organization use Apptio
3 - We have TBM analysts that help support Apptio.
- Forecasting
- Managing costs
- Bill of IT
- Monthly forecasting
- Saving money
- Bill of IT
- New reporting
- Helping manage costs
- Managing people
ApptioOne Support
Yes, we use the customer success team. They are awesome and help use whenever we have questions or concerns. They are definitely worth the money!
Yes - Yes, the support team is excellent.
Whenever our environment was down, we put a critical ticket and they were very helpful and resolved the issue very quickly.
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Comments
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