ADP Works Wonders Most of the Time
Updated September 23, 2021
ADP Works Wonders Most of the Time
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
ADP Workforce Now is being utilized for Payroll. We have now implemented the talent, recruitment, and benefits portion of ADP. It has worked great for us. We did have some trouble getting it off the ground, but now it is very solid.
Pros
- Fairly reliable
- Sends updates
Cons
- Case support turnaround times
- Getting to the correct support team the first time
- Saves a lot of administrative burden by being able to import from outside vendors
- IDI
- HR Module
IDI was intense, but not due to ADP. Our rep with IDI made it difficult. We have now implemented the HR module and it was a rough start because of our rep, but once we got a new one, it went fairly smooth
We have always used ADP Workforce Now.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
Yes
ADP Workforce Now Feature Ratings
COVID-19 Response
The initial webinars were very helpful
I was not involved in the PPP
The webinars were very helpful
Some, but not very many. We would like to see more ability on the mobile app going foward.
Using ADP Workforce Now
10 - Payroll, talent, benefits, etc
1 - Our payroll coordinator has a lot of ADP Support
- Payroll
- Talent
- Benefits
- Keeping track of applicants
- Keeping track of company assets
- ACA Reporting
- Certifications
Evaluating ADP Workforce Now and Competitors
- Product Features
- Product Usability
- Prior Experience with the Product
I was not included in the evaluation and selection process
ADP Workforce Now Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Quick Initial Response | Need to explain problems multiple times |
No we did not, I'm not sure we even knew that was possible
ADP has done an upgrade over the weekend and when we called to confirm that this wouldn't upgrade affect our payroll, they stated it wouldn't. When we came in Monday, they whole grade affected all of payroll. We called and they were able to help us revert back so that we could process payroll and upgrade at a later date.
Using ADP Workforce Now
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Talent
- Recruitment
Yes - We would like to see more features available. For example, being able to see scorecards and benefits
Comments
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