On the right track
Overall Satisfaction with ADP Workforce Now
Our company uses ADP WFN for HR/PR, Onboarding, Recruiting, Benefits, Payroll, Payroll Taxes
Pros
- ADP WFN is intuitive as you move through the program
- ADP Custom Reporting is easy to learn and use
- ADP WFN Mobile Application is super easy to read and understand.
Cons
- ADP WFN holds back certain features in order to sell another service. My example is worker's compensation rates, you can enter a worker's compensation code but not with a rate for reporting
- As an employee coming in from another company & software product, it has been a challenge to figure out what some fields control or how some policies were written because it is not visible to the user.
- The time off details are no longer available for viewing by the employee (amount accrued/used by date). This causes a lot of phone calls for HR/PR to double check and explain amounts.
- The available features were not being utilized fully when I was hired. Working on cleaning up the data and moving forward with better reporting for benefit administration, labor cost analysis, HR processes
- Would like to utilize Document Cloud and try to move to a paperless personnel files...This would free up time for the HR/PR staff for more important duties.
- One big drawback in my opinion is that the other services we have (flex plan, COBRA, etc) have separate logins. It would be a HUGE plus for ADP to implement access for a single login experience.
There are some features in ADP WFN that I love (like the mobile app).
I am on the fence about the reporting...UltiPro BI reporting is really great and I could create reports that I struggle with on ADP WFN.
However ADP reporting is very simple and easy to use so I can see where it would appeal to more users.
UltiPro had single login technology ... I believe this is where ADP needs to move in the future.
I am on the fence about the reporting...UltiPro BI reporting is really great and I could create reports that I struggle with on ADP WFN.
However ADP reporting is very simple and easy to use so I can see where it would appeal to more users.
UltiPro had single login technology ... I believe this is where ADP needs to move in the future.
ADP Workforce Now Feature Ratings
Using Workforce Now
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Most of the functionality (new hire, terminations, changes to employee) is fairly intuitive. There are some fields that uniquely tie to other functions that need to be identified as flags for another process. Identifying these parameters would go along way to easing use of the system with a minimum of training
Yes - I love the mobile application...I believe it gives the user a great deal of information on the go.
Tax Statements (W2), Time Off balances, time card, pay statements. All of these items are great for when filling out a credit application.
Tax Statements (W2), Time Off balances, time card, pay statements. All of these items are great for when filling out a credit application.
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