Initially Skeptical, but coming around
January 30, 2024

Initially Skeptical, but coming around

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Retail-Commerce

Modules Used

  • FInancial Management Suite
  • Project Accounting Suite
  • Customer Management Suite
  • Bank Feeds

Overall Satisfaction with Acumatica

I'm an integration engineer. Our current problem is more internal, we're trying to hire for our Acumatica team. Our biggest issue is lack of available / personable / modern engineers, to which we're excited about the introduction to the javascript ecosystem. JS engineers are objectively easier to hire for. That being said, it was a terrible decision on Acumatica's part to use Aurelia.js. Use a defacto standard like React or Angular. Aurelia literally says in their banner "Join thousands creating next-gen apps" while there are literally millions of engineers using react and angular. Whoever picked Aurelia likely thought deno.js would be the next big thing as well (spoiler alert, it wasn't - TypeScript became a thing.)

Pros

  • Direct Support
  • Forums
  • Fostering engineer growth

Cons

  • Database Agnostic was a bad idea (MSSQL, yuck)
  • Aurelia.js (use de facto standards that already have global support)
  • It's resulted in a lot of churn for developers
  • The relative frequency of breaking changes makes adoption difficult and expensive
  • The VAR ecosystem leaves a lot to be desired - individual vars try to take advantage beyond their value
It's familiar to our internal team, so there is very little downtime when bringing in a new person to be trained, but occasionally buttons or labels disappear, and we get tickets requesting we add back some now deprecated functionality. The documentation is garbage, the DAC browser is ok, but leaves a lot to be desired. The videos are for sales / non-technical users to set up no-code solutions, and they're great at that, but there is little serious documentation or example code outside of a few tutorials for developers.
We use it as ERP for industrial agriculture and equipment. We do mostly b2b but because we're already in the ecosystem we're expanding to physical retail and POS. We'll see how it goes.
Netsuite has js support, sort of, and as old as it is it's still better than the js support (or lack thereof) in Acumatica. Other than that, Acumatica is better in most respects (well, I don't like being locked to windows and IIS, but that's personal preference)

Do you think Acumatica delivers good value for the price?

No

Are you happy with Acumatica's feature set?

No

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

No

Would you buy Acumatica again?

Yes

The learning curve is steep, the engineering platform is locked to windows, the front-end UI is clunky at times (and leads to weird scenarios where processes are running using the UI framework that affect the DB and transactions, specifically during snapshots). I also don't like the lack of support, and the lack of transparency or modularity if we were to host our own instance.

Acumatica Feature Ratings

Accounts payable
Not Rated
Accounts receivable
8
Global Financial Support
Not Rated
Primary and Secondary Ledgers
8
Journals and Reconciliations
8
Configurable Accounting
Not Rated
Standardized Processes
1
Billing Management
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Inventory tracking
9
Automatic reordering
9
Location management
6
Pricing
8
Order entry
8
Cost of goods sold
4
Order Orchestration
5
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Dashboards
7
Standard reports
7
Custom reports
1
API for custom integration
5
Plug-ins
2
Role-based user permissions
9
Single sign-on capability
5
Award Lifecycle Management
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Production Process Design
6
Production Management
6
Configuration Management
5
Work Execution
5
Manufacturing Costs
9
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

Comments

More Reviews of Acumatica