Initially Skeptical, but coming around
January 30, 2024
Initially Skeptical, but coming around
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/d4528173fc41413f53148c502d0996e8d0e96107/images/no_photo.png)
Score 6 out of 10
Vetted Review
Verified User
Software Version
Retail-Commerce
Modules Used
- FInancial Management Suite
- Project Accounting Suite
- Customer Management Suite
- Bank Feeds
Overall Satisfaction with Acumatica
I'm an integration engineer. Our current problem is more internal, we're trying to hire for our Acumatica team. Our biggest issue is lack of available / personable / modern engineers, to which we're excited about the introduction to the javascript ecosystem. JS engineers are objectively easier to hire for. That being said, it was a terrible decision on Acumatica's part to use Aurelia.js. Use a defacto standard like React or Angular. Aurelia literally says in their banner "Join thousands creating next-gen apps" while there are literally millions of engineers using react and angular. Whoever picked Aurelia likely thought deno.js would be the next big thing as well (spoiler alert, it wasn't - TypeScript became a thing.)
Pros
- Direct Support
- Forums
- Fostering engineer growth
Cons
- Database Agnostic was a bad idea (MSSQL, yuck)
- Aurelia.js (use de facto standards that already have global support)
- It's resulted in a lot of churn for developers
- The relative frequency of breaking changes makes adoption difficult and expensive
- The VAR ecosystem leaves a lot to be desired - individual vars try to take advantage beyond their value
12+ months
It's familiar to our internal team, so there is very little downtime when bringing in a new person to be trained, but occasionally buttons or labels disappear, and we get tickets requesting we add back some now deprecated functionality. The documentation is garbage, the DAC browser is ok, but leaves a lot to be desired. The videos are for sales / non-technical users to set up no-code solutions, and they're great at that, but there is little serious documentation or example code outside of a few tutorials for developers.
We use it as ERP for industrial agriculture and equipment. We do mostly b2b but because we're already in the ecosystem we're expanding to physical retail and POS. We'll see how it goes.
Netsuite has js support, sort of, and as old as it is it's still better than the js support (or lack thereof) in Acumatica. Other than that, Acumatica is better in most respects (well, I don't like being locked to windows and IIS, but that's personal preference)
Do you think Acumatica delivers good value for the price?
No
Are you happy with Acumatica's feature set?
No
Did Acumatica live up to sales and marketing promises?
Yes
Did implementation of Acumatica go as expected?
No
Would you buy Acumatica again?
Yes
Comments
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