Mixed feelings about ActivTrak
January 23, 2025

Mixed feelings about ActivTrak

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We use ActivTrak to evaluate medical provider efficiency and focus while at work. It tracks their use of all websites and multitasking, whether they are engaged in productive tasks or trolling news websites or social media. It shows how they’re doing both at work and when they take work home.

Pros

  • The display s easy to understand
  • It is easy to manipulate the data to create meaningful reports for individual reviews
  • Overall user-friendly for someone who is not tech-savvy

Cons

  • Display of reports on cell phone is terrible
  • Some providers work longer shifts and averages on reports don’t take into account differences in shift lengths
  • Example: all “overutilized” staff are scheduled for longer shifts, so this report isn’t useful
  • I find I don’t use it much in individual reviews. Maybe 2 or 3 out of 20, only for outliers.
  • Mostly it’s nice to be able to show how on-task my team is.
Very little. I could look at providers’ time cards and know when they’re going home at night and showing g up in the morning. I rarely had concerns that they were on websites other than the EMR.
Not applicable for our team because they’re all in office and we discourage work from home.

Do you think ActivTrak delivers good value for the price?

No

Are you happy with ActivTrak's feature set?

No

Did ActivTrak live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ActivTrak go as expected?

I wasn't involved with the implementation phase

Would you buy ActivTrak again?

No

Good for overall tracking of employee focus, but less helpful for determining who is “overutilized.” Not great for identifying those who are likely to burn out, which is what I was hoping for. More of a “gotcha” tool, which sets up the manager in a not ideal relationship with their direct reports.

ActivTrak Feature Ratings

Workforce Analytics
6.6
Automated data collection
8
Data analysis
7
Data integration
5
Benchmarking
7
Report designer
8
Pre-built content
6
Data management
7
Self-service insights
5

Comments

  • Vanessa P | TrustRadius Reviewer
    Vanessa P
    (Vendor Representative) commented 4 months ago
    Hi there - Thanks for taking the time to share your experience. Id love the opportunity for the team to turn your experience into a 5-star one. Would you be open to talking to someone on our product or customer experience teams If so please email me at teamactivtrak.com and Id love to connect you. Thanks again for your time and I look forward to hearing from you -Vanessa

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