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Volusion

Volusion

Overview

What is Volusion?

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

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Commonly Discussed Topics

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These are common buyer considerations generated to help you find the best products. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions.

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Pricing

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Personal

$29

Cloud
per month

Pro

$79

Cloud
per month

Startup

$179

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.volusion.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Mintbird vs Volusion - mintbird | mintbird reviews | mintbird demo | what is mintbird

YouTube

Introduction to the Volusion Platform

YouTube

First Impression Review of Volusion

YouTube

Volusion Pro V Demo - July 2015

YouTube

How to export Volusion orders to a CSV file and what fields does a Volusion CSV file contain

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

3.6
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

3.6
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

4.1
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

2.6
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

2.9
Avg 7.9
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Product Details

What is Volusion?

Volusion is an cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates and tools to customize look and appearance, and more.

For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.

Volusion Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Volusion Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Volusion Video

In this unboxing, TrustRadius walks through Volusion. An online storefront, e-commerce solution with added features like social media integrations, SEO tools, a simple CRM and more - this demo of Volusion goes feature by feature.

Volusion Competitors

Volusion Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUSA, Canada, UK, Australia, New Zealand
Supported LanguagesEnglish

Frequently Asked Questions

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

Wix, BigCommerce, and Shopify are common alternatives for Volusion.

Reviewers rate Visual customization highest, with a score of 5.1.

The most common users of Volusion are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

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(1-5 of 16)

Volusion: Full Featured Bang for Your Buck

Rating: 8 out of 10
October 30, 2015
The Volusion platform provides the entire online shopping functionality for the companies I work with. It provides a single solution to handle all the ins and outs of selling online and does so with an intuitive and robust interface. From a features and functionality standpoint, you can't beat the 'bang for the buck'.
  • Volusion has just the right amount of customization. Any less and your hands would be tied. More and your development costs would be out of reach for most small businesses.
  • Volusion's free 24/7 support is a huge asset to any business.
Cons
  • The html markup is extremely out-dated.
  • Some level of layout customization on the product page would be nice.
  • Due to their outdated html markup, responsive websites are a hack-job.
If you want/need a platform that is feature-rich without breaking the bank - it's fantastic and something you can grow into. If you need heavy visual customization, Volusion may not be the best fit for you. While Volusion has hundreds of features, you'll need to make sure your short list of features that are important or critical to your business are part of that list because if Volusion doesn't have a feature you want or need, it's not likely something that can be added. The customization options are mostly limited to visual appearance. We cannot change how the system works or add functionality that isn't already there.

Volusion works, but it's an overcomplicated & time-consuming experience

Rating: 4 out of 10
December 17, 2014
PF
Vetted Review
Verified User
Volusion
3 years of experience
I've used Volusion for a website that sold thousands of bicycle related products such as actual bicycles, parts, accessories, etc. I also consult on a small business website that went against my advice and built their site on Volusion. Both had goals of building simple to manage ecommerce sites.
  • Volusion has a stupendous inventory / warehouse system that includes the ability to create PO's (purchase orders) which is something that I pay an additional $20 a month for using a different eCommerce solution.
Cons
  • Unless you plan on spending close to $1K on a template, the more reasonably priced templates have some major spacing issues on the product listings. You have your standard listing, then below that something like 300px of white-space and then some more content that's usually off the page. So while the pricing seems reasonable at first, be prepared to spend a lot of money on a template if you'd like a visually pleasing product listing template. At that, some of the cheaper templates are using nested tables, and from what I know that's an extremely outdated no-no.
  • Working within the dashboard is a horrendous, unpleasant experience; the load times are excessive, and from SEO best practices to images to variations, editing a product, a standard five minute process takes about twenty minutes on Volusion.
  • Adding and navigation is a complete headache; again it's an overcomplicated process that's even further bogged down by excessive load times, and the need to navigate through half-a-dozen pages to change one simple thing.You could simplify this process using a CSV upload, but yeah, that's not available on all plans
  • Products with variations are a complete headache to manage.
I think if you have a website where you have products that aren't going to include a lot of variations, and you need a more robust warehouse and inventory solution Volusion might work really well for you.

Features Galore, Right Price, but Subpar Support & Development

Rating: 6 out of 10
March 19, 2014
SB
Vetted Review
Verified User
Volusion
4 years of experience
Volusion is used exclusively by me as our ecommerce solution. We run a few websites using Volusion as our shopping cart provider. We use nearly all of the Order Management, Product Management, Marketing, Design, and Reporting tools they provide.
  • Features. Volusion has a ton of features that we've found with other ecommerce solutions, but never all of them. We're fairly reliant upon a few of the features that we can't find elsewhere.
  • Price. There's no denying it's a very fair price point... given that you don't go over bandwidth limits (we always do).
  • Live Chat. They provide me with a quick way to get a hold of them - which I make FULL use of.
Cons
  • Feature implementation. While they have a ton of features, they're often released haphazardly in my opinion. Sometimes it seems like they don't have testers. Typically, I'm unable to use new features until about 6 months after they're released (and over a year after I asked for them) because it takes that long to get the quirks smoothed out well enough for us to use them. It seems that they often don't understand programs that they integrate with well enough to do a proper implementation.
  • Timeliness of features. This can be taken with a grain of salt for many looking to compare. I'm a super-experienced user with many, many needs. We're often limited when it comes to Google (and other platform) beta programs, and even just early adoption because I have to wait for Volusion to catch up. What's tough is that I often NEED them to make a change in order for me to move forward, it's not my own limitation (but that's what you can expect when you use a third party software to run your site rather than your own team of developers).
  • Customer service in regards to live chat. While I LOVE that they have live chat (I'm needy, I constantly need support) - the operators are rude 75% of the time. They come into the conversation assuming I have no idea what I'm talking about and have a 'customer's always wrong' attitude. I'm sure it's frustrating to deal with ecommerce customers who don't know the first thing about websites - but I'm not one of those and I deserve respect. Our conversations nearly always begin with "Clear your cache" and "I don't see the problem" from the operator and end in "Oh, you're right. Well I don't know." from them. I will say I've dealt with one or two who actually know what they're talking about. Live chat is useless when the operators know less about the software than I do.
  • Slow to updates. They are often way behind when it comes to development and code. Example: They use jQuery v 1.4. We're up to 1.10 now and I'm experiencing issues for which the blame has been passed back on to me. I'm keeping up. They should be too. For me personally, the quality of development should come first. THEN worry about all of those features.
  • New live editor. It's seen a lot of scrutiny, which you'll find easily by Googling. My problem is that I don't need a WYSIWYG. I write in html. You have to pass through the WYSIWYG to get to the html editor. This has caused my javascript to get executed, so once I get to the html editor, I have to re-write my script because it's now shown as the execution. That's poor development. They should have an option to disable.
  • Inability to access pages in FTP. If you are someone who needs customization and writes in html, have fun. You can't actually access your product or category pages unless you do it through the content editors. You can absolutely access & edit your template and css files. But if you need a unique header in a product page - say a script to run, you'll have to put it in the template - adding overhead to ALL of your pages. The only workaround is hard-coding pages as "articles," which can make a mess of things.
My recommendation would be based on the following:

1. How much are you willing to pay?
If your budget is tight, this is probably your solution. Sure, I am constantly frustrated with Volusion's inability to keep up with me, BUT at $200/mo for a ton of features and almost flawless order management, I have to be fair.

2. What features do you need?
Do you need Google Trusted Stores, Google Shopping Integration, eBay Integration, Amazon integration, etc? Or really just order management? If you don't need the bells & whistles, you can probably get away with a cheaper or same-priced platform. If you're a full-fledged web marketer, this could be what you need.

3. Do you need integration with main workflow software?
If you're just ecommerce, this doesn't matter. If you're like us and have offline orders too, this can be a problem. Look into it. Ours doesn't integrate so we've custom-built a solution ourselves (Huge pain - still, worth the money saved). There are other, better solutions out there for businesses that are on & offline, but they're costly.

4. How experienced are you with web development?
I'm assuming not very if you're looking for shopping cart software. If you have enough understanding to do things yourself though, this software could be frustrating. There are definite limitations when it comes to customization, which is likely on purpose. Their support team could be less knowledgeable than you (though they won't admit it), so you'll spend too much of your time dealing with someone who thinks you're the idiot when really, you actually understand how things work far better than they can rationalize. Basically, they get in the way a lot. So if you need to be cutting edge, have access to integrate on your own, have access to all of your design... look for something that is less rigid and lets you do your own thing.

We love Volusion!

Rating: 8 out of 10
October 27, 2015
JM
Vetted Review
Verified User
Volusion
8 years of experience
Our whole organization provides services to customer using the Volusion platform.
  • Great product detail information
  • Easy to take orders
  • Detailed reporting
Cons
  • Mobile stores aren't great
  • Downtime happens too often
Volusion doesn't work when someone has multiple stores. It also doesn't work as well when someone has thousands of products.

Highly Recommend for Ease of Use, Affordability & Customer Service.

Rating: 8 out of 10
December 04, 2014
Vetted Review
Verified User
Volusion
1 year of experience
Used to establish an online retail store for products imported from Israel.
  • Customer service and tech support are great - I needed a lot of it as I taught myself how to use it.
  • Very affordable.
Cons
  • Interface with Ebay is cumbersome and not customizable.
  • More variety with page designs.
  • Building in SEO is cumbersome also. Have to type in keywords, tags, etc. individually.
Very well suited for companies that don't have a web designer who can customized their store but need something already designed.

Also very well suited for "beginners" like myself who have to learn as they go.

Good for companies that are on a limited budget and are willing to forgo flexibility with the visual and branding side of the site in exchange for cost and ease of use.

Great for companies that have in house staff who develop and manage the site along with other duties.
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