Overview
What is Verint Speech Analytics?
Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
- We love it. And I'm even more excited personally now because I learned so much, as I was saying, about being in the cloud and being in that open-sourc...
- What we do is sometimes there are such large categories that we have to keep on stopping and then of course you save, but then we have to get out, exp...
- That's something that is still in the air because it's so old. Again, it's very manual. So I think for the most part we want something that's more tec...
- I've heard a lot, so since I'm fairly new to the company, the organization, nothing but good recommendations. So I'm looking for this partnership with...
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
12 people also want pricing
Alternatives Pricing
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Verint Speech Analytics?
Verint® Speech Analytics™ is a cloud-based solution that enables customer experience (CX) teams to transcribe and analyze live or recorded calls. Available in more than 80 languages, it applies artificial intelligence and machine learning to automatically identify and group words and phrases spoken during calls into themes. The solution helps professionals find market trends by analyzing customer feedback received via interactive voice response (IVR) systems, SMS, or online surveys.
Verint Speech Analytics can also share data with other Verint applications.
The solution allows managers to get access to key CX results, such as:
- Customer service agents’ performance
- Customer churn rate
- Online campaign metrics
Additionally, supervisors can use the application to provide coaching to customer service agents based on their performance and customer feedback.
Verint Speech Analytics Competitors
Verint Speech Analytics Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |