Velocify Consulting-Creating simplicity, efficiency, reporting and consistency of use
- Shotgun Connect-enables a very short speed to call after lead is posted
- Click to Dial-enables simple click on phone number to place call
- Prioritized View-enables management to set the priority in which leads should be called by users
- Pull Distribution-enables the sharing of leads amongst users based upon management rules
- Smart Status specific drip email marketing
- Totally customizable to any industry or work flow
- Lead Prioritization (management sets criteria for which leads are priority)
- Reporting (various canned and ad hoc reports)
- Ease of use (ramp up time for users 2-5 days)
- Blast email capability
- Local caller ID (customer sees local area code on caller ID)
- Lead distribution (granular lead distribution capability)
- Calendar Events
- Pre-recorded voice mail messages
- Many other features
Cons
- Ease of integration with other apps
- While I personally have not had an issue with customer support, I have heard that some companies have had issues.
- ROI is gigantic but hard to measure.
- These answers are for any type of industry. SPEED TO CALL-System enables users to make first call to customer within seconds of lead being posted.
- SMART LEAD DISTRIBUTION-Initial lead distribution can be very intelligent
- PULL DISTRIBUTION-A scenario where leads can be shared by users based upon management set rules.
- PRIORITIZED VIEW-A scenario where management sets the order in which leads should be called on a daily basis. Takes the guess work out for users on which lead to call next.
- DRIP EMAIL-Intelligent email initiative.
- REPORTING-Various canned reports and ability to create ad hoc custom reports.
- DIALER INTEGRATION-System can be integrated with Five9 and other dialers.
- SALESFORCE INTEGRATION-System is integrated with Salesforce.
- MANY OTHERS-System is feature rich.
- Velocify continues to improve features.
- Velocify is a game changer for how your organization approaches customers.
- Ability to determine ROI on advertising dollars.
- Reports clearly show areas of opportunities.
- Post sale follow up.
- System can be partitioned so that various business units can take advantage of the capabilities.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Professional services company
- For most new companies the planning stage should be thought through entirely. It's a time commitment from management which can be an issue. The more time spent thinking through how the system should be set up will provide dividends to the top line of the P/L.
- Understanding the features and how they work together.
- When I started using Velocify I was a rookie and certainly not a computer guy. It took me several weeks before I started to understand how to begin to put the system together. Over time I kept making the system better for all the user levels.
- Self-taught
- Custom reporting can be very useful to understand how users are performing.
- Future finesse of system should be ongoing and not stop. The system is about consistent minor improvements as you discover new opportunity.
- Setting up distribution can be very easy. If your company has regulatory licensing issues to deal with the system can be very helpful from a distribution standpoint.
- Adding a new user is simple.
- Training for new users should be kept to discussion of the main 10 features in a 45 minute conversation. The other minor issues will be picked up quickly.
- Adding fields to the form is easy.
- Setting up drip email is easy.
- Email open notification is usable.
- Establishment of local caller ID feature.
- New administrators have a hard time grasping how all the features work together.
- Integration to other apps is cumbersome.
- I am not an integration person. They integrate with several other applications and can be integrated with just about any app so I have been told.
- Direct Encompass integration leaves something to be desired.
- Direct Five9 integration is good as far as I understand it.