Spoke: Highly recommended for work request efficiency
At ITK we value using new, innovative tools that enable each and every one of us to work better together. This is why we are so excited to launch Spoke, a simpler, smarter way to manage requests for the Service Desk Team.
Spoke is the new way for you to easily get in contact with us!
With Spoke, we avoid two main things:
"I don't know if you can answer this question but...
- "How do I get help with..."
- Routes questions to the right team or person via Slack, email or text
- Obtain status updates on current job requests
- Allows IT to follow up more efficiently on the job requests from employees
Cons
- I don't have any feedback for this area as the product is still very new to us.
- It allows not only IT, but all other employees as well, to work more efficiently. But namely, IT no longer has to engage in conversation explaining who to send what questions to — Spoke takes care of it!