Overview
What is StringeeX?
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly,…
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Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://stringeex.com/en/price
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
Product Demos
Demo tích hợp StringeeX với Hubspot
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is StringeeX?
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden Gate, TP bank, VNDIRECT, VietinBank Insurance, etc. They invite readers to start a free trial to see StringeeX in action.
StringeeX Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Social media channels
- Supported: Mobile applications
StringeeX Screenshots
StringeeX Video
StringeeX Video Contact Center Demo
StringeeX Integrations
- HubSpot CRM
- Bitrix24
- Salesforce
- 1office
- fastwork
- getFly
- perob
- abit
StringeeX Competitors
- Zendesk Suite
- Talkdesk
- Aircall
- CloudTalk
- avaya contact center
StringeeX Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Vietnam, North America, Australia, Asia |
StringeeX Customer Size Distribution
Consumers | 0% |
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Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 35% |
Enterprises (more than 500 employees) | 5% |