SMTP2GO Reviews & Insights

Score10 out of 10

168 Reviews and Ratings

Community insights

TrustRadius Insights for SMTP2GO are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have consistently praised the intuitive and easy-to-navigate user interface of SMTP2GO. Many reviewers mentioned that the interface made it convenient to manage accounts and perform tasks quickly, resulting in a seamless user experience.

Informative Dashboard: The statistical charts and multicolored graph on the dashboard received high praise from users. These visual representations provided a quick understanding of activities and presented a great amount of information in a single view. Several users appreciated how this feature helped them monitor their email activities effectively.

Customizable Settings Panel: The granularization provided by the settings panel was highly appreciated by users. This feature allowed for customization of each user's abilities and limitations, providing greater control over account management. Multiple reviewers highlighted how this flexibility enhanced their overall experience with SMTP2GO.

Reviews

98 Reviews

SMTP2GO Review

Rating: 10 out of 10

Incentivized

November 28, 2023

Use Cases and Deployment Scope

We are a Call Center and send a lot of messages daily at different times or about 50-75 thousand calls a month. We usually don't have any problems but when we do they have 'live chat' where I can get connected with someone right away & they start checking my account and resolve the issue. The last company we had, I couldn't reach them unless by email & then it could take 24-48 hours to return my email & resolve the issue. This is why we changed to SMTP2GO. I was referred by another Call Center & they have used them for many years & have had very minimal problems. It was also very easy to convert my system from the other carrier to SMTP2GO, total time about 10 minutes. (of course with the help of my IT)

Pros

resolves issues right away
always follows up to make sure everything is running smooth

Cons

nothing right now

Likelihood to Recommend

We are a Call Center and send a lot of messages daily at different times or about 50-75 thousand calls a month. Live chat is available and can get connected with someone right away. It was also very easy to convert my system from the other carrier to SMTP2GO, total time about 10 minutes. (of course with the help of my IT)

Sandy Haggerty

Manager in Customer Service at A Personal Answering Service Inc. (11-50 employees)

Vetted Review

3 years of experience

Excellent mail sending option!

Rating: 10 out of 10

Incentivized

November 27, 2023

Use Cases and Deployment Scope

I had some big issues with deliverability to certain domains with the previous email sending provider. I looked around for different options and stumbled upon SMTP2GO and I was pleasantly surprised that besides the very easy implementation, it actually had better devliverability than my previous provider. Ever since I switched to SMTP2GO, I've been using it in a couple more of my clients and I am very happy with the results.

Pros

Deliverability
Easy-to-use
Good value for price

Cons

User Interface
Report functionality
E-mail functionality inside the admin panel

Likelihood to Recommend

SMTP2GO works really well when you can't implement this type of service using an API and only have access to SMTP credentials. In some cases everything starts working just by configuring your SMTP credentials.

I also like using it for local testing since the SMTP still connects. I haven't used the API much, but have seen it also works pretty well with Wordpress, there's even a plugin made by SMTP2GO.

Verified User

Professional in Information Technology (1-10 employees)

Vetted Review

4 years of experience

Sending made simple

Rating: 10 out of 10

Incentivized

November 14, 2023

Use Cases and Deployment Scope

We use SMTP2GO to send our statements and invoices to our customers. We are also a copier/scanner dealer and use SMTP2GO to setup scan to email for some our clients that do not know their email server information. SMTP2GO has been a great addition to our organization as it allows easy configuration and implementation for our own use in house and for our customers.

Pros

Sending without MFA
Auditing and reporting
dedicated IP

Cons

supression auditing or alerts

Likelihood to Recommend

The place where SMTP2GO is most valued to me is no MFA. If your software does not support MFA SMTP2GO is a great solution for sending.
In my opinion SMTP2GO the only downfall is that there is no way to look back at certain emails and being able to re-forward them.

Dustin Bargholz

Computer and Information Systems Manager in Information Technology at ONE Office Solution (11-50 employees)

Vetted Review

2 years of experience

SMTP2GO Outgoing email without the headache.

Rating: 10 out of 10

October 20, 2023

Use Cases and Deployment Scope

With all our clients moving to the "Cloud" based solutions and there being great difficulty in using SMTP reliably for other services like scan to email, SMTP2GO fills the need perfectly. We also use it for backup software to send messages to us re: status of completed backups.

Pros

Sending emails reliably with tacking options
Able to authenticate and report usage
Simple setup

Likelihood to Recommend

Alternative point to distribute your emails other than your cloud service with a separate authentication.

Verified User

Manager in Customer Service (1-10 employees)

Vetted Review

Reseller

2 years of experience

SMTP2GO is a GOTO vendor for SMTP services

Rating: 10 out of 10

Incentivized

October 20, 2023

Use Cases and Deployment Scope

I am using SMTP2GO for sending status information on a wide variety of IoT devices. The use of SMTP2GO simplifies the processes necessary for implementation. SMTP2GO's dashboard(s) permit quick visualization of performance, issues, and utilization.

Pros

Streamlines IoT devices that require SMTP server settings for messaging
GREAT support!
Easy to configure

Cons

In my many years of utilizing SMTP2GO, I have found that they remain ahead of the curve(s) to simplify, improve, and provide new functionality

Likelihood to Recommend

As long as policy/auditors do not require a specific SMTP server/service, SMTP2GO is immensely useful for quick configuration.

Bradford Roesch

Senior Systems Administrator in Information Technology at The Ohio State University (10,001+ employees)

Vetted Review

8 years of experience

View profile

SMTP2GO is great for small mail list deliverability

Rating: 9 out of 10

Incentivized

October 2, 2023

Use Cases and Deployment Scope

SMTP2GO has been a lifesaver for my email deliverability. I run several small (100-500 user) mail lists that normally have very low traffic. However, my email provider could not/would not handle the traffic from these lists. By switching to SMTP2GO I have had superb deliverability from the emails from these lists. The price and stability of the service offer me excellent value. I expect to be a customer for a long time to come.

Pros

Easy to configure
Excellent deliverability
High performance.

Cons

Simpler definition of difference between the free and paid plans
Potential for a lower volume paid plan. I am only using about 20% of my allotted volume

Likelihood to Recommend

Based on my experience anyone who is looking for high deliverability external mail send service would be wise to look at SMPT2GO. I use it for multiple mail lists and a single bulk email requiring deliverability to approximately 350 people each month.

Patrick Stanford

in Engineering at Coviana LLC (1-10 employees)

Vetted Review

4 years of experience

No. 1 Email Program - You Won't Be Disappointed!

Rating: 10 out of 10

Incentivized

October 2, 2023

Pros

Accurate
Timely
Responsive
Cost-Effective

Cons

Time (GMT reporting does not help)
Longer timed-files for opens (more than 30-days)
Easier "Bounce" Notifications

Likelihood to Recommend

Dedicated hospitality industry outreach via our NewsmakerAlert email distribution. Tuesdays & Thursdays heavy usage, minimal usage Mon/Wed/Fridays but always 100% accurate and reporting is timely (and extremely valuable). I've tried a couple other "like services" but nothing compares to SMTP2GO. Support is EXTREMELY responsive and no question/concern is ever left unanswered.

Verified User

Professional in Corporate (1-10 employees)

Vetted Review

5 years of experience

Solved our needs and did it very very well

Rating: 10 out of 10

Incentivized

September 25, 2023

Use Cases and Deployment Scope

I remember just like it was yesterday when Microsoft broke authenticaiton with SMTP causing many of our clients scan to email functionality to stop working. After some research and great reviews from other IT professionals on reddit and other message boards I decided to try SMTP2GO. I am so glad I did! Not only does it just work. It's simple to set up, their support is outstanding, the price is very reasonable. I love the centralized dashboard I can manage all my clients from. My experience has been outstanding using this service. I actually was fine with the free tier for my needs but decided to purchase the paid tier because I felt it was important to support them after all the help they've provided to me and my clients. Thanks SMTP2GO!

Pros

Great support
Simple yet sophistated interface
Affordable
Reliable

Cons

Expand your offerings into more categories

Likelihood to Recommend

Scan to email from printers, log emails for firewalls/routers and other equipment

Jonathan Koren

President in Information Technology at SCYBER (1-10 employees)

Vetted Review

Reseller

2 years of experience

View profile

Very good at what they do

Rating: 10 out of 10

Incentivized

September 10, 2023

Use Cases and Deployment Scope

We use SMTP2GO for sending various nightly/high-volume client reports and other communications.

Pros

Generally very fast processing/delivery times
Robust reporting/search functionality
Thorough delivery tracking
Highly responsive support

Cons

Would like to see more than 30 days of activity history.
“Do not ask for 2FA on this device” option at login doesn’t work consistently.

Likelihood to Recommend

If you regularly have a high volume of email to send, SMTP2GO has proven to be a reliable, responsive provider. It is easy to get set up and well documented. Support typically responds within minutes during business hours.

Mike McGinty

VP - IT in Information Technology at J D Factors (51-200 employees)

Vetted Review

10 years of experience