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Skilljar Customer Education LMS

Skilljar Customer Education LMS

Overview

What is Skilljar Customer Education LMS?

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning…

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Recent Reviews

TrustRadius Insights

Easy-to-Use Platform: Users have consistently praised the platform for its user-friendly interface and ease of use. Many reviewers have …
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To buy or Not to buy?

7 out of 10
April 28, 2023
Incentivized
Our business uses Skilljar for internal, customer and partner training. We decided to do business with Skilljar to create a better user …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Learning administration (20)
    9.4
    94%
  • Progress tracking & certifications (22)
    8.5
    85%
  • Course catalog or library (21)
    8.5
    85%
  • Learning reporting & analytics (22)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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What is Skilljar Customer Education LMS?

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is eFront Learning?

eFront is a flexible LMS platform for enterprises that need advanced security measures and extensive customization to train masses of employees, partners, and customers.According to the vendor, eFront is designed to be an adaptable enterprise LMS, and gives users complete control over their virtual…

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Features

Learning Management

Features of LMS and LCMS systems, related to designing, administering, and consuming learning content in an educational, corporate, or on-the-job context.

7.5
Avg 7.5

Customer Training Tools

Features of certain LMS's that are specific to LMS's built for customer training.

7
Avg 7.0
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Product Details

What is Skilljar Customer Education LMS?

Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics.


Turn new buyers into successful users:

Skilljar’s external LMS helps onboard customers and partners and turn them into experts on a product.


Partner with the experts in external education:

Skilljar is purpose-built for external education. Employs best practice for using education to expand the impact of a business along the entire customer journey.


Drive measurable impact & profitability:

Educating users at scale decreases the number of support calls while allowing CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability.


Improve customer retention:

Trained customers are more likely to use a product, understand the value, and not churn.


Get data-driven insights:

Skilljar data can integrate with a CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing a business.


Strengthen the power of a brand:

Skilljar can help to create an ecosystem of trained and certified customers and partners, and turn customers into product experts and evangelists.


The vendor states companies who care about product adoption and customer success as users of Skilljar, such as Tableau, DocuSign, Twilio, Procore, and Gong.io.


Skilljar Customer Education LMS Screenshots

Screenshot of the Skilljar Dashboard, where all needed tools are accessed through a single interface.Screenshot of The training portal, which is the URL where published courses will be located, and where trainees can register for, access and complete training.

This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.Screenshot of some of the analytics to measure  and track learner progress, in the analytics suite where content success is analyzedScreenshot of content that can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hostsScreenshot of the built-in assessment & certifications engine that enables users to showcase their expertise, along with built-in assessment tools and verifiable badges and certificates.

Skilljar Customer Education LMS Video

Skilljar is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. In this video, TrustRadius goes over some of the top features, pricing, and user sentiment of Skilljar.

Skilljar Customer Education LMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Security

Frequently Asked Questions

Docebo Learning Platform, Thought Industries, and LearnUpon are common alternatives for Skilljar Customer Education LMS.

Reviewers rate Learning administration highest, with a score of 9.4.

The most common users of Skilljar Customer Education LMS are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(104)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The most common recommendations from users about Skilljar are as follows:

  1. Use an implementation consultant for best practice tips and consider all integrations that may be used with Skilljar.
  2. Customize content as much as possible and have a plan in place for implementation and content creation.
  3. Set up a call with Skilljar to go through the platform, ask questions, and take an iterative approach rather than trying to do everything at once.

These recommendations highlight the importance of seeking expert guidance for a seamless implementation, tailoring the content to meet specific needs, and adopting a gradual approach to maximize the platform's potential. Users also emphasize the value of exploring integrations, such as Salesforce, to expand team capabilities and track user engagement. While acknowledging that Skilljar may not be the most robust LMS on the market, users appreciate its suitability for growing companies and emphasize its role as a partner rather than just another vendor. They suggest considering administrative functionality and desired content appearance and functionality when evaluating Skilljar. Furthermore, users find features like LinkedIn badge-ification of certificates and Stripe payment integration valuable additions to their learning management processes. They recommend including Skilljar in the Request for Proposal (RFP) process, encouraging discussions about individual requirements with Skilljar's supportive team. Users also note the availability of helpful resources like Skilljar's help center for getting started. Overall, users recommend Skilljar as a partnership-oriented solution for customer education, suggesting integration with other systems like marketing automation and sales tools for an outstanding program. While acknowledging its fair pricing, some users mention that Skilljar may not be the most innovative option in the market and advise considering overall product vision along with any limitations in features.

Attribute Ratings

Reviews

(1-25 of 54)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
I had to create multiple support cases following the release over the summer. This necessitated the engineering team digging into what the problems are. At the same time that I was working with the engineering team, I was also getting responses from the support team. However, with the support team I felt like I was getting canned responses and they weren't truly understanding or being responsive to the problems I was encountering.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Customer Support is great. We have a Customer Support Manager, Lindsey, who is always super helpful and quick to respond. She usually has an answer and is happy to track one down if she does not. The IT folks are also helpful when we do need to submit a ticket, which is not often.
Score 10 out of 10
Vetted Review
Verified User
The technical support has been fantastic. They are quick to respond, detailed in their investigation, and provide quality guidance when I need to resolve an issue caused on my end. I also appreciate having live Skilljar Status Updates syncing to Slack - that has been a great help when my CSMs mention an issue they're experiencing - which most of the time is caused by having too many tabs open in their browser. Overall, quality support.
Melanie Gallo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I rarely have to contact Support but the few times I have, they have been quick to respond with answers. The Customer Success team is amazing. They become your trusted advisor to help ensure your programs are successful. They take the time to learn about your goals and desired business impacts to help craft ways to implement and track your programs and initiatives. This outstanding service is throughout your whole lifecycle with Skilljar as your vendor.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
This is my favorite aspect of Skilljar thus far. My experience with the customer success managers has been very good. They are available, very responsive, and I've had great experiences working with them. I would consider their support exceptional in this regard
April 28, 2023

To buy or Not to buy?

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Client Success and Support teams at Skilljar are incredible! They meet with you monthly and work hard to make sure you are using the product to the best of your ability and getting the most out of it. I thought they were so great, I considered applying! It seems like a great work environment, which makes for happy and helpful employees.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Their support staff is great... yes I've had to contact them a few times and once "out of support hours"... but they got back to me in a timely manner still (they have a person on "pager duty").
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support is normally very responsive with a solution, and they consistently follow up. My Customer Support Manager knows who I am and stays on top of the latest developments in our account so I do not have to re-explain situations multiple times or provide context repeatedly. Most issues are solved fairly rapidly, and when a feature is not available, they are honest about it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I’m fairly experienced with LMS’ and don’t usually require help or support on topics. The CSM team is quite good overall however more than often time between meetings and solutions (at least from my experience) can take time. Regardless, the team has been helpful and answers all questions - or comes back with an emailed solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
They have always answered my questions quickly and solved my issues. Even when there are product bugs they get fixed very quickly. Sometimes if a feature is not available you can request a product enhancement and they really add this to their roadmap.
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