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Simplify360

Simplify360

Overview

What is Simplify360?

Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for…

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Pricing

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What is Simplify360?

Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for…

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Simplify360 Demo

YouTube

Simplify360 : The Best Social Customer Service Platform

YouTube
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Product Details

What is Simplify360?

Simplify360 is a digital customer engagement platform - Email, Chat, In-App chat, Social Media; social listening, analytics and insights capabilities. It also supports new eco-systems such as reviews - mobile, locations, instant messengers - WhatsApp, Line, Viber, WeChat. Its USP is that the CX is native first and enables brands to manage their omni-channel needs. It also provides embedded AI and chatbot solutions.

Simplify360 Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises. Simplify360 operates directly or through partners in the US, Malaysia, Korea, Brazil and the Netherlands to name a few. The company’s products and services are sold in over 100 countries.

The most common users of Simplify360 are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

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Will Your Brand Stand the Test of Time? Ensure it Will with Simplify 360

Rating: 10 out of 10
November 20, 2013
  • BeFirst publishes to multiple social channels for clients. The publishing module makes publishing very easy and effective.
  • Workflow allows our team to handle customer service requests and brand management issues very quickly to maintain a company's reputation.
  • The ease of set up in the listening module, makes brand reputation very effective.
  • The platform does offer platform provide sentiment analysis, and it works great. The team has found that is very easy to keep up conversations and answer customer for clients or forward the infomation to said client.
Cons
  • I would like to see Simplify 360 add analytic tracking function for custom URLs.
  • Better Customer Service reponse time.
  • Simplify 360 has increased our team's efficiency. While increasing ROI for our clients.
Simplify 360 has made brand monitoring, work flow very easy and effective. Our team has been able to save time and increased clients' ROI. We have tried several other similar services without the same ease of use and success for our clients.
We would recommend Simplify 360 to anyone looking for brand monitoring and social engagement from a simple to use dashboard. Before contacting Simplify 360, have a complete understanding of what you and your team desire to achieve and a understanding of the roles of each team member. Simplify 360 will take the time to teach your team how to effectively use the platform for maximum return.
Yes
We replaced the other platform for Simplify 360 for ease of use and accurate data. Set up and monitoring were very easy and the workflow modual is very robust within Simplify 360.
In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate.
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Analyst reports, ability to respond quickly to negitive responses and customer complaints for clients. To achieve a understand of what customers expect of brands they follow and purchase.
I thought the process was very good. It made me think about my responses.
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