ServiceNow Orchestration

The IT challenge

IT often finds its productivity and value to the enterprise impaired because its time is occupied with many manual, error-prone tasks that could be automated. Instead of driving innovation, IT is consumed with virtual machine provisioning, storage provisioning, employee onboarding or offboarding, password resets, Active Directory administration, data or file transfers, software installations, storage administration, and server administration.

Attempts to automate these kinds of tasks are often piecemeal and uncoordinated, ranging from using a collection of disparate automation products to creating scripts for certain process steps. But these approaches may result in delays and miscommunication, causing IT to ultimately fall back on the “safe” manual method. In the end, the overall lack of coordinated automation prevents IT from realizing its true potential and impedes enterprise agility.

The ServiceNow solution

ServiceNow® Orchestration increases enterprise agility by enabling IT to automate manual tasks involving systems and applications outside the ServiceNow environment. Orchestration ensures automation repeatability, security, and compliance. The solution is designed to provide immediate value with turnkey applications while providing IT the power to measure projected savings for new automation projects and report on orchestration ROI.

Orchestration’s activity designer helps IT build a reusable library of activities without needing to write code. Because Orchestration is a familiar extension of ServiceNow’s workflow designer, it leverages the same skill set customers use for automation inside ServiceNow environments. IT can build orchestration workflows by adding various combinations of pre-built orchestration activities for Linux, Unix, Windows, and cloud services and custom orchestration activities. Orchestration also includes the Password Reset and Client Software Distribution applications.

As a part of the ServiceNow Platform, Orchestration leverages all the platform features, interconnected application processes, and single system of record in the ServiceNow enterprise IT cloud. ServiceNow Orchestration aims to help IT improve operational IT efficiency, increase enterprise agility, and allocate more time and expertise to providing strategic value to the enterprise.