Overview
What is SchoolMessenger?
SchoolMessenger, a West Corporation solution managed by West Education, the company's education unit, is a school community software featuring secure email, social media monitoring, school website, and mobile app.
Works as promised!
Easy To Send Quick Notifications To Parents
School Website Design with Added Benefits
West Unified Communications - All you need in one place
Pricing
What is SchoolMessenger?
SchoolMessenger, a West Corporation solution managed by West Education, the company's education unit, is a school community software featuring secure email, social media monitoring, school website, and mobile app.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is SchoolMessenger?
SchoolMessenger Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(8)Attribute Ratings
Reviews
(1-5 of 5)We walked through the steps that SchoolMessenger explained to have parents opt in. We messaged our community like crazy for two straight weeks so we were ready to go with parent opt-ins for our major upload of all parent contact information. SchoolMessenger had previously coordinated with our SIS, as it is a big name company.
About two weeks after the upload, parents notified me that they were able to view information about other students, their contact information, their parents information, etc. We had a major data breach that took place. Their customer service team wasn't helpful and tried to blame it on our database administrators, but research by their staff and our database administrators showed they didn't properly write the code to match the parent contact info during the upload. Our school board was upset. Our parents were very angry. When we asked for a refund and tried to switch to another company, they stopped communicating with us. I do NOT recommend SchoolMessenger at all. Their customer service is awful, the didn't properly protect student and family information, and they played the blame game throughout.
- It is widely used.
- Customer service.
- Knowing how to manage the data integration process.
- Ethical behavior.
- Home to school communication.
- Centralized messaging.
- Lost the confidence of families that we were protecting their data.
- Refused to refund our funds after they released confidential information.
- Required extensive resources to find another product.
Works as promised!
- The reports are very detailed and easy to use. I can quickly show each school what student is missing or has inaccurate phone numbers.
- The system itself is user-friendly. We don't have to leave our SIS system to send a message.
- Their customer service is top-notch and very knowledgeable about their product.
- There's nothing I dislike. This program is very straight forward to use.
- It just works well.
- SchoolMessenger is an excellent tool that links the school admin with the parents directly, which avoids the risks of students not delivering the message.
- Saves money and time not being held hostage by the US postal service.
Easy To Send Quick Notifications To Parents
- Email access.
- Attachments.
- Notifications to parents regarding important information.
- Page editing tools could be streamlined better.
- Navigation could be more straightforward.
- A short process to get up and running.
- Ease of access.
- Quick access for families.
- PowerSchool Integration.
School Website Design with Added Benefits
- The responsive technology is really good. Moving banners are smooth and viewing on a phone has a cleaner scrolling view.
- Modern, sleek design, with more visual options.
- The included broadcast feature helps us a lot with notifications.
- Limited functionality. A lot is set through templates. This makes it difficult to really hone in and customize to your liking. You can change colors, etc. But really getting creative with website/webpage design isn't as advanced as some other programs.
- The page editing (for example faculty member and department pages) is difficult to navigate. This would be a lot better if it was cleaned up and easier to navigate.
- Setting up the website is difficult and time-consuming as well as the app part.
- Allowed visitors to navigate our website on mobile devices much easier, with less time.
- Afforded us options to integrate broadcasts and notifications limited other tools used.
- Updated our look to match a more modern, tech savvy atmosphere.
West Unified Communications - All you need in one place
- Does a great job of posting messages to multiple locations at once. We can send out a message that goes to email, SMS, phone call, Facebook, mobile app and website.
- Very detailed and clear reports after the message is sent, showing who it was delivered to and who didn't receive it.
- Interface is very user friendly. Little to no training is needed for basic users.
- Cost is significant. Not unreasonable, to lower price would be great.
- Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.
- Kept all communications uniform across multiple mediums (Facebook, mobile app, email, phone) -- All messages are the same.
- Cost was the same as our previous solution
- Easier to use than previous solution
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