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SALESmanago

Score8.5 out of 10

41 Reviews and Ratings

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What is SALESmanago?

SALESmanago is a Customer Engagement Platform for eCommerce marketing teams, including AI-driven solutions that boast users among 2000+ mid-size businesses in 50 countries, as well as global brands such as Vodafone, Lacoste, New Balance and Victoria’s Secret.

SALESmanago aims to improve eCommerce KPIs by leveraging three principles: (1) Customer Intimacy to create authentic customer relationships based on Zero and First Party Data; (2) Precision Execution to provide superior Omnichannel customer experience thanks to Hyperpersonalization; and (3) Growth Intelligence merging human and AI-based guidance enabling pragmatic and faster decision making.

Categories & Use Cases

Media

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Key Features

Learn about the best (and worst!) features SALESmanago has to offer, as determined by TrustRadius' reviewers.
Based on 41 ratings of SALESmanago's features
View all features

Top Performing Features

  • API

    An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

    Category average: 8

  • WYSIWYG email editor

    Users can create html emails through a drag-and-drop interface, without html coding knowledge.

    Category average: 8.2

  • Triggered drip sequences

    The software allows users to set up automatic / drip email campaigns triggered by certain events.

    Category average: 8.6

Areas for Improvement

  • Social sharing and campaigns

    Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.

    Category average: 7

  • Social profile integration

    The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.

    Category average: 7.3

  • Integration with Salesforce.com

    The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

    Category average: 8.3

Reviews

What users are saying about SALESmanago.
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Easy to use, with many powerful functionalities!

Maciej Stafiej
Marketing Automation Expert in Marketing at With many clients (1-10 employees employees)

Use Cases and Deployment Scope

SALESmanago is a tool I use on a daily basis, serving clients (mainly e-commerce) from various industries. The main problems we manage to solve are usually: lack of effective recovery of abandoned carts, lack of database segmentation, and poor personalization of communication. Thanks to SALESmanago, we usually solve all three of these main problems in a very short time.

Pros

  • Possibility to create advanced, multichannel marketing automation scenarios.
  • Possibility to combine behavioral, purchasing and declarative segmentation of database.
  • Very good documentation that makes API integration easy.

Cons

  • Pop-up wizards needs to be updated.
  • Number of fields (20), and field limit (255 characters) in external events.
  • Workflow analysis is not detailed enough if you have more than one email in scenario.
  • Sending data from SALESmanago directly to Looker Studio should be easier.

Return on Investment

  • More ROI for all my clients
  • Well segmented database
  • Well recognized target groups

Usability

Maximize efficiency and personalization in an intuitive tool.

Verified User
Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We use SALESmanago to consolidate a wide range of customer data in one centralized platform, enabling us to create highly personalized communications tailored to their specific needs. This tool addresses the critical business challenge of fragmented customer insights, streamlining data management and enhancing our ability to deliver targeted, relevant messaging. The result is improved customer engagement and a significant boost to our marketing efficiency.

Pros

  • friendly implementation
  • ease of use
  • intuitive tools

Cons

  • configuration with other platforms
  • more ready-made templates

Return on Investment

  • The product had a positive impact on the company's development

Usability

Alternatives Considered

edrone

User friendly tool with good customer support

Federico Sarzi
Marketing Specialist in Marketing at Audiosales (11-50 employees employees)

Use Cases and Deployment Scope

I use SalesManago on a daily basis, primarily for marketing emails, customer support via live chat, lead gathering and nurturing, and minor website personalizations with pop-ups and web notifications.I find SalesManago to be a good and reliable tool with a flat learning curve.

The email builder is simple to use, with a good analytics panel. Pre-made templates can be found for free or at a certain cost, and HTML templates can be imported.

The live chat tool allows instant communication with customers. If the customer is no longer online, it is possible to communicate with them via their personal contact info from their account.

SalesManago also offers its customers the possibility to use pop-ups and notifications on the website. I'd like the pop-ups to be a bit more customizable, but apart from that, they work fine. Pop-ups can be scheduled on specific days, webpages, user groups, or actions on the website.

I found the support team to be fast and always available for any questions I had. When starting to use SalesManago, I received an in-depth introduction to all the tools and services available to me. We now have a monthly meeting with the support team for any kind of request.I found the support team to be fast and always avalaible for any question I had.

Pros

  • Email Automation

Cons

  • The web pop-ups editor should allow more customization options.

Return on Investment

  • Easier customer support via Live Chat

my experience with salesmanago

Incentivized
Loreta CiminoView profile
CRM Specialist in Marketing at Digitag Consulting (11-50 employees employees)

Use Cases and Deployment Scope

We use this tool to build customer journeys in marketing, to increase sales and users. I am very happy with it, the support knows how to help and make you improve, not only in the use of the tool but also in performance. thanks to SM I was able to build entire databases going from 1 user to 4 thousand

Pros

  • database segmentation
  • analysis
  • editor email

Cons

  • I don't know at the moment

Other Software Used

Klaviyo

Return on Investment

  • more revenue
  • more contante
  • best deliverability

Alternatives Considered

Klaviyo

SALESmanago is a good fit for ecommerces

Samuel Cadelano
Marketing Automation Strategist in Marketing at Magilla SRL (11-50 employees employees)

Use Cases and Deployment Scope

I work for an agency and I've been helping my customers with SALESmanago since 2016. I think SALESmanago is a very good solutions for ecommerces who want to scale and maximize their results. SALESmanago with his CDP allow you to know better your customers and with automations helps you to reach the right person at the right time.

Pros

  • Segmentation - you can segment people in many ways (e.g using tags, rfm matrices, sales funnels, dynamic segments).
  • Automation flows - using workflows, automation rules, and website automations you can automatically do marketing actions after a trigger and in specific conditions. You have a lot of events, conditions and actions
  • Product Recommendations - this tool allow you to recommend products on your website. Maybe it's not quick to prepare it but the results at the end are awesome
  • RFM Segmentation - this is a great tool to segment and reach people according to their RFM profile

Cons

  • Lead Generation Tools - SALESmanago has a lot of lead generation tools such has forms, popups, landing pages - but I think it can be improved this area
  • Reporting - comparing it with some other tool in this market I think this area could be improved with maybe custom reports
  • Recommendation Frames - I put the same area I put on "advantage" because I think that the builder could be improved a lot - it's a very good tool, maybe the one that give you the most important results but to do it you have ask SALESmanago for custom implementation.

Return on Investment

  • ROI
  • Revenue
  • Time

Alternatives Considered

HubSpot Marketing Hub, Sendinblue, Mailchimp, GetResponse and ActiveCampaign

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