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RingEX

RingEX
Formerly RingCentral MVP

Overview

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Learn from top reviewers

RIngEx Rocks!

Rating: 10 out of 10
February 13, 2025
IncentivizedVetted ReviewVerified User
RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system. We went through a few of them until a few years ...
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Peter Van Opens
Vice-President - Corporate
Vice President
Integral Recruiting Services, LLC
RingEX3 years of experience

Our Experience with RingEX

Rating: 10 out of 10
January 2, 2025
IncentivizedVetted ReviewVerified User
Our company uses RingEX daily, and are completely satisfied with the customizability of the service. We are able to edit open/closed hours easily for holidays and days our bus...
Continue reading
Bree Chapman
Director - Information Technology
Director of Marketing and IT
Daniels & Taylor, P.C.
RingEX1 year of experience

RingEX enhances productivity

Rating: 9 out of 10
December 14, 2024
IncentivizedVetted ReviewVerified User
We place outbound calls for both market research recruiting and business development. The system allows us to work remotely across the country from a single platform. We are p...
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Maggie Thomas
Project Manager - Research & Development
Market Research Manager
Mod Op LLC
RingEX4 years of experience

RingEX for Medium Sized Multistate Business

Rating: 5 out of 10
December 13, 2024
IncentivizedVetted ReviewVerified User
At it's core RingEX is our corporate phone system, but also our online meeting, webinar, chat, and collaboration solution.
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Paul Jebe
Vice-President - Information Technology
VP of Technology
Kinex Medical Company
RingEX16 years of experience

RingEX for the win!

Rating: 9 out of 10
December 3, 2024
IncentivizedVetted ReviewVerified User
I run a property management company where we rely heavily on our phone system. We often need to update or add prompts and support had always been there to help us.
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Susan Pratt
C-Level Executive - Professional Services
Property Manager
24k Property Management
RingEX15 years of experience
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How RingEX Differs From Its Competitors

Unified Communications Solution

We haven't used as many of the automated processes as we'd like to, mostly because the administrator (me) hasn't had time; however, the features that exist and the ability to use them are complete, flexible, and as powerful as any other platform and more so than most that I reviewed prior to …
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Unified Communications Solution

The unified communications approach has greatly increased the level of internal communication and collaboration between all of our staff, but especially remote staff and branch offices. We would not have been able to offer "work from home" with out a solution like this.
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Unified Communications Solution

RingEX has helped us automate the previously manual process of analyzing call metrics. This has enabled us to be more productive. We can place more outbound calls and therefore get more work done in a shorter period of time. I can't wait for the transcription feature to launch as I expect that …
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Unified Communications Solution

The call handling tools make sure the calls are routed properly and the voicemail is turned on outside of business hours. The ability to check remotely check messages, forward and transfer calls effortlessly, and a super user friendly UI all make this platform an excellent choice.
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Unified Communications Solution

One example is a laptop we have connected to a printer to print incoming faxes automatically. We also have an IVR system to route calls effectively. One department has a call rule to redirect calls to a call monitor during lunch to ensure no call is missed.
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Unified Communications Solution

Since RingEX has faxing, texting, calling, video conferencing, internal chatting all built into a singular app, we have been able to collaborate with remote team members effectively. We have also been able to respond to customer requests very quickly. If they want fax, a team member can fax them. …
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Unified Communications Solution

The latest Hubspot integration is very helpful to save our reps time in dialing from a separate softphone or another window. Overall the reporting has been the biggest benefit since I don't have to track everything manually and I can simply open the admin portal and bring up any number of …
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Unified Communications Solution

We had multiple phone numbers that we use for different businesses, when we started using RingEx we were able to have all the lines forwarded to the same system and setup functions and options through here to get all of our callers to the correct business/department with out having multiple …
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Unified Communications Solution

One of the feature we have made the most of is having voice mail messages forwarded to individual company employee emails. This service lets peoples who are out of the office never miss a voice message. Same goes for texts messaging. RingEX has allowed us to have a text messaging on our main …
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Unified Communications Solution

By providing functionality for both voice messages with a national line, as well as IVR functions, and both phone and computer app capability, RingEX has allowed me to upscale rapidly without requiring that I create the system. It is plug and play, and it has been incredibly helpful for my business.
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Unified Communications Solution

We only use RingEX on the communications side so I cannot comment on use of analytics. External parties are able to be contacted through a traditional line when used correctly. Productivity and automation become faster as there is a direct communication whether it comes through messaging or …
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Unified Communications Solution

It can be used on our business or personal phones in addition to the computer, which is great. Automated call time and analytical reports are sent directly to our email at a programmed time, so you don't have to generate them yourself, which is very convenient.
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Unified Communications Solution

We mostly use RingEX for our phone system and have not taken advantage of the video call or messaging. In the past, I used the company directory to link up with fellow franchisees who I may have never gotten in contact with. This helped me grow my business by learning and connecting with others. …
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Unified Communications Solution

RingEX has helped with processes being better and faster because as to taking notes during important calls, I can use to voice recording feature to go back and listen. It is not only helpful for me, but to my team as a whole because if I ever have a question I don't know how to word correctly, or …
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Unified Communications Solution

They have templates to apply features to various things like ring groups and whatnot, but I often find them to be quirky and end up applying setting manually. They have a lot of features that we frankly don't need and would have liked the abilty to disable them from our users as it's just a lot to …
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Unified Communications Solution

RingEX has helped us essentially create a whole virtual office, as far as telecommunications go. We can answer the office phones for our business right from our cell phones with the mobile app, or with our desktop computers. It's very handy, allows us to have great customer service and saves us …
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Unified Communications Solution

To be honest, we could use their services more than we currently do. We have simplified the call routing due to the size of our staff and how busy we are. I need to reach out to Ring Central to help us increase efficiency in our shop by creating a better map of call routing - which I know it can …
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Unified Communications Solution

Ring EX was able to consolidate our video, messaging, and scheduling platforms simultaneously. With the ability to promote our calls into a video call, we can have smoother conversations, and it becomes easier to troubleshoot our user's issues in real-time. Scheduling is a breeze, too, since we …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Product Demos

RingEX Interactive Demo - G2

Navattic
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.0

Call Management

Customized phone system settings

8.7
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.5
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.0
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Product Details

What is RingEX?

RingEx (formerly RingCentral MVP) is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingEX Video

Welcome to RingCentral: Message. Video. Phone. Together

RingEX Integrations

RingEX Competitors

RingEX Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

RingEX starts at $19.99.

Fathom, 8x8 Work, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingEX.

Reviewers rate Mobile app for Android highest, with a score of 9.1.

The most common users of RingEX are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
Companies can't remove reviews or game the system. Here's why
(1-5 of 113)

RIngEx Rocks!

Rating: 10 out of 10
Incentivized
February 13, 2025
PV
Peter Van Opens
Vice President
Integral Recruiting Services, LLC (Staffing & Recruiting, 11-50 employees)
Vetted Review
Verified User
RingEX
3 years of experience
View profile
Use Cases and Deployment Scope
RingEX is our phone system. We have been virtual since 2013; before it was cool, we knew we needed a cloud-based phone system. We went through a few of them until a few years ago when our MSP recommended RingCentral. RingEX is a compelling platform for intra and inter company communication. It's a platform that manages our calls, IVR, SMS traffic, intra-company messaging, audio and video conferencing, and all of our needs.
Pros
  • Video calls with Outlook schedule integration.
  • Simple SMS and Messaging.
  • Excellent customer care.
  • Supports multiple phone vendors.
  • Excellent mobile and desktop app.
Cons
  • System administration is powerful, but doesn't think like me.
  • Some aspects of use in the apps require more training.
Likelihood to Recommend
A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.

Our Experience with RingEX

Rating: 10 out of 10
Incentivized
January 02, 2025
BC
Bree Chapman
Director of Marketing and IT
Daniels & Taylor, P.C. (Legal Services, 11-50 employees)
Vetted Review
Verified User
RingEX
1 year of experience
Use Cases and Deployment Scope
Our company uses RingEX daily, and are completely satisfied with the customizability of the service. We are able to edit open/closed hours easily for holidays and days our business is closed. Calling support is never a hassle, and they have always been able to answer my questions fully and clearly within one call.
Pros
  • Customizability of company settings
  • Ability to set up multiple call queues and IVR Menus
  • Providing quality devices with minimal to no hardware issues
Cons
  • Having to upload a blank audio file rather than being able to just remove a welcome intro.
  • Intermittent call fwd failure (Could be user error)
  • Ease with setting up new call queues and settings
Likelihood to Recommend
Our company often has to change or update our settings to reflect changes, new hires, or closed dates / hours. RingEx has made it a fairly easy learning experience, and support has always been able to answer any questions I may have for them. I would highly recommend RingEx to a colleague.

RingEX enhances productivity

Rating: 9 out of 10
Incentivized
December 14, 2024
MT
Maggie Thomas
Market Research Manager
Mod Op LLC (Marketing & Advertising, 201-500 employees)
Vetted Review
Verified User
RingEX
4 years of experience
View profile
Use Cases and Deployment Scope
We place outbound calls for both market research recruiting and business development. The system allows us to work remotely across the country from a single platform. We are particularly interested in the call recording feature as we have a need to transcribe our calls, and the playback feature makes this much easier than the outdated method we were previously using.
Pros
  • Call recording
  • Allows multiple callers from the same organization to share a caller ID
  • Easy to use dashboards
  • Excellent call logs and reporting features
Cons
  • I would like to be able to assign different callers different caller IDs rather than everyone sharing the same caller ID at all times. Because we place outbound calls on behalf of our clients, we occasionally have the need to temporarily assign a caller ID.
Likelihood to Recommend
RingEX is well suited for admins who need to monitor their users, revisit call recordings, pull call logs and reports, compare usage and manage multiple users from a single dashboard. I do not have experience with a larger team, but for a team of five the solution works very well.

RingEX for the win!

Rating: 9 out of 10
Incentivized
December 03, 2024
SP
Susan Pratt
Property Manager
24k Property Management (Real Estate, 1-10 employees)
Vetted Review
Verified User
RingEX
15 years of experience
View profile
Use Cases and Deployment Scope
I run a property management company where we rely heavily on our phone system. We often need to update or add prompts and support had always been there to help us.
Pros
  • Support
  • IVR options
  • Simplified admin portal
Cons
  • Contact syncing with apple
Likelihood to Recommend
I love how it gives us such a professional appearance, allows for my employees to use their device but use a general company phone number and I love how pliable the options are.

RingEX - An Excellent Phone System Solution

Rating: 10 out of 10
Incentivized
February 11, 2025
Verified User
Administrator in Information Technology
Real Estate Company, 11-50 employees
Vetted Review
Verified User
RingEX
6 years of experience
Use Cases and Deployment Scope
RingEX is our phone system at our Headquarters office. With the calling and texting abilities. it outpaces any traditional office phone. Internal messaging and embedded video conferencing solutions just make the RingEX an excellent choice for a VoIP solution. We have been using RingCentral services since 2019. Benefits include having our phone system with us wherever we are, making remote work more feasible, the mobile app gives employees another way to stay connected with the team when they are out of the office, conference calling and video meetings are embedded in a single solution.
Pros
  • Video Meetings
  • Conference Calling
  • Mobile Solution
  • Robust Admin Controls
  • Auto-Receptionist and Call Center tools
Cons
  • Connectivity
  • More options for call queues
  • More Admin tools in the mobile application
Likelihood to Recommend
This solution is well suited for small office teams or large companies with call centers. Or anyone who needs a robust VoIP system.

For people looking for a simple phone solution, there may be better options out there.
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