Overview
What is Pega Customer Service?
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.
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Product Details
- About
- Competitors
- Tech Details
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What is Pega Customer Service?
A Customer Engagement solution available in Three Editions:
Regardless of the unpredictable service challenges, the various editions of Pega Customer Service help users show empathy for customers, support agents, protect revenue and reduce costs.
- Digital Customer Engagement Edition - Pega’s full-featured, AI-powered solution to transform customer service experiences from end-to-end, and support omni-channel customer journeys across all customers’ preferred digital and traditional channels and leverage AI to help agents get more work done.
- Enterprise Edition - Deliver enterprise-level support while increasing productivity and optimizing outcomes with a configurable customer service desktop. Advanced capabilities include CTI/telephony integration, knowledge management, and case management.
- Case Management Edition - To infuse Pega’s case management into an existing service desktop to streamline service processes and automate more work without needing to rip-and-replace.
Pega Customer Service Features
- Supported: Predictive Model Building
- Supported: Machine Learned Algorithms
- Supported: Real-Time Interaction Simulation
- Supported: Transparent AI
- Supported: AI Powered Text Analytics
- Supported: Strategy Management
- Supported: Complex Event Detection
- Supported: Next Best Action Analytics
- Supported: Campaign Management
- Supported: Audiences and Segmentation Builder
- Supported: Agent Assisted Channels
- Supported: Real-Time Containers
- Supported: Digital Advertising and Paid Media
- Supported: Email and SMS
- Supported: Location Based Marketing
- Supported: Performance Dashboards
- Supported: Journey Visualization
- Supported: Pesonalized Offers for Accounts and Contacts
- Supported: Real-Time Activity and Execution Management
- Supported: Intelligent Sales Management
- Supported: AI-Powered Sales Coaching
- Supported: AI-Based Futurecasting
- Supported: Real-Time, Predictive Reports and Dashboards
- Supported: Native Mobile App
- Supported: Plaform Integrated Industry Apps
- Supported: Partner and Case Management
- Supported: Dynamic Case Management
- Supported: Telephony Communication
- Supported: Integrated Chat and Chatbots
- Supported: AI- Empowered Agents
- Supported: Real-Time Co-Browse
- Supported: Social Engagement
- Supported: Knowledge Management and Communities
- Supported: Contextual Digital Self Service
- Supported: AI-Powered Email
- Supported: Robotic Automation
Pega Customer Service Screenshots
Pega Customer Service Videos
Pega Customer Service Competitors
Pega Customer Service Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Global Support |
Supported Languages | All major languages, localization available |