Overview
What is AppRiver from OpenText?
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
AppRiver by Zix
Don't Judge this Book by its Cover
AppRiver wins on support, affordability, efficiency, and speed
The Best Decision I Ever Made for my Business
Customer Review
AppRiver's support teams make all the difference--fast & reliable
Microsoft365 without the Microsoft365 headache
Best Supplier of Email Services Ever!
AppRiver + Office365 = Very Nice Fit
Many positives, few downsides. Good ROI.
Easy to use spam filter
I cannot say enough good things about AppRiver!
Greatest Tech Support Wins Out Every Time!
AppRiver Review
Good product in need of an update
Popular Features
- Anti-malware (6)9.898%
- Threat Detection (7)9.898%
- End-to-End Encryption (7)9.090%
- Management Tools (7)8.787%
Pricing
What is AppRiver from OpenText?
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Secure Email Gateway
Secure email gateway software prevents the transmission of emails that contravene company policy or contain malware, phishing attacks, spam or other unwanted emails
- 9.8Anti-malware(6) Ratings
Anti-malware is a type of software program designed to prevent, detect and remove malicious software
- 8.9Customizability(6) Ratings
Customizing email security gateways can improve detection capabilities
- 7Data Loss Protection(4) Ratings
A set of tools and processes used to ensure that sensitive data is not lost, misused, or accessed by unauthorized users.
- 9.8Threat Detection(7) Ratings
Threat protection defend against sophisticated malware or hacking-based attacks targeting sensitive data.
- 6.8Sandboxing(5) Ratings
Sandboxing is a software management strategy that isolates applications from critical system resources and other programs providing an extra layer of security
- 9End-to-End Encryption(7) Ratings
In end-to-end encryption the data is encrypted on the sender's system or device and only the recipient is able to decrypt it
- 8.7Management Tools(7) Ratings
Management tools include administrator dashboards, reports, etc.
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is AppRiver from OpenText?
AppRiver from OpenText Features
- Supported: Policy-based email protection and data loss prevention
- Supported: Gold standard email encryption
- Supported: Unlimited cloud-based storage and eDiscovery for over 50+ data sources
- Supported: Secure transmission and indefinite storage, sharing any file type up to 100 GB
- Supported: Advanced threat protection with adaptive, machine learning capabilities and multi-layer filtering
- Supported: Microsoft 365 access backed by 24/7/365 live support
AppRiver from OpenText Video
AppRiver from OpenText Competitors
AppRiver from OpenText Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | 16 languages supported |
AppRiver from OpenText Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(59)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
AppRiver is a versatile solution that addresses various needs for companies and organizations. One key use case is its ability to provide company-wide inbound email filtering, effectively quarantining suspicious emails. This feature ensures that employees and users are protected from potential email threats and allows for a safer email environment. Another important use case is the filtering of email for both the company and its Managed Services Clients through AppRiver SecureTide. This effectively stops the majority of spam and summarizes questionable emails for review by end users, reducing the risk of malicious content reaching the recipient's inbox.
For businesses looking to resell Office 365 and encrypted email services, AppRiver is an ideal choice. It simplifies license management for Microsoft products, ensuring that licenses are assigned and removed appropriately without any hassle. Additionally, AppRiver serves as a cloud-based solution across multiple locations, providing a reseller with collective experience and support.
AppRiver proves to be valuable beyond just email filtering and Microsoft products. Users appreciate its intuitive interface that simplifies management, reducing the amount of basic user support required. Its support team is highly regarded, offering thorough guidance during implementation and assisting with various tasks. Moreover, AppRiver enables users to enhance their offerings by deploying and managing Microsoft Office products and other cloud and email solutions. Overall, AppRiver is a trusted solution that solves a range of problems such as spam filtering, email encryption, license management, secure file sharing, archiving, and more.
Useful Daily Quarantine List: The daily quarantine list emailed to users has proven to be a valuable tool for staying organized and ensuring the validity of suspicious emails, according to many reviewers. This feature helps users efficiently manage their email flow by providing a centralized location for reviewing and releasing potentially harmful messages. By allowing users to proactively verify the legitimacy of quarantined emails before release, it adds an extra layer of security to their communication workflow.
Multiple Email Filtering Options: Users appreciate the ability to filter emails in various ways, including by domain, email address, or text. This versatile filtering functionality enables users to easily sort and prioritize their incoming messages based on specific criteria. Whether they need to focus on certain senders or search for specific content within their inbox, this feature allows for efficient email management and quick access to relevant information.
Effective Link Protection: Users highly praise the inclusion of link protection as one of the newest options in AppRiver's services. With increasing concerns about phishing attacks and malicious links, this feature provides peace of mind by safeguarding users against potential threats. By scanning and analyzing URLs embedded in emails, it actively prevents users from accessing harmful websites that could compromise their security or privacy. This additional layer of protection is considered invaluable by reviewers who rely on AppRiver's services for secure communication.
Difficult Mail Rule Setup: Setting up mail rules in the software has been challenging for users due to the absence of operators to filter emails based on multiple criteria. Some users have expressed a need for the ability to filter emails based on both subject and header information.
Inconvenient Billing Process: The billing process is found to be inconvenient by several users as it is not integrated into their PSA tool, ConnectWise. They suggest that integrating billing into the PSA tool would make it easier to manage and track billing for Office 365 clients.
Complicated Microsoft 365 Tenant Setup: Users have mentioned that the setup of a Microsoft 365 Tenant in an automated manner lacks streamlining and room for improvement. They suggest that making the user interface more user-friendly would simplify the process.
Based on the user reviews, there are three common recommendations for the product:
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Consider AppRiver for simplicity and ease of use. Users highly recommend AppRiver for its user-friendly interface and straightforward implementation process. It is praised for offering an easy-to-use solution for antispam and antimalware needs.
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Look elsewhere as the product is just okay. Some users express that the product is average and suggest exploring alternative options. The product's performance might not meet the expectations of these users, prompting them to seek alternatives.
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Explore more expensive options with additional features. Some users mention that there are pricier alternatives available that offer a wider range of features. These users believe that investing in a more feature-rich solution could provide better protection against malicious actors.
Overall, while many users highly recommend AppRiver for its simplicity and ease of use, there are also suggestions to look elsewhere due to average performance or consider more advanced options.
Attribute Ratings
Reviews
(1-23 of 23)AppRiver by Zix
- You can see all the customers when you login
- The have a chat bot
- You can pay with a check
- They are extremely difficult to get a hold of for support
- The product list is confusing, you have to know exactly what you are looking for
- The sales department is not always available
Since they changed to Zix, support is not as good as it once was, there are a lot of "we will get back to you" statements. But I always get an email to rate the technician, not the company.
Don't Judge this Book by its Cover
- Knowledgeable engineers
- Strong product offerings
- Strong margins
- The management portal is dated and is at times clunky and confusing.
- Adding and removing users from the database is a simple process.
- The archive/filtering mechanism for reports, etc., is very reliable and does all we need it to.
- Exceptional customer service – rapid response times, attentive and helpful support staff.
- Updates, user license additions, and other modifications might be slow to take effect and prone to glitches.
- Setup of a Microsoft 365 Tenant in an automated manner.
- The user interface may be streamlined and made more user-friendly.
The Best Decision I Ever Made for my Business
- Customer Service
- Encrypted email
- Hosted Exchange
- Better portal for admins
- Better training for end users
Customer Review
- The user database is easily customizable to suit what we need
- Keywords to detect what should be encrypted
- Archiving system/filtering for reports, etc. is robust and practically functions to do all that we need
- Customer Service--- specific to turn around when submitting a ticket
- Perhaps more training for client use whether that be in person, video links, etc.
- Customer support - very quick response times, very helpful, patient support team
- Response follow-ups - they will walk through any support needs and follow up with a guide on how to that you can share for your teams to reference
- User interface can be simplified and more user friendly.
- When making updates, adding user licenses, making changes it can take a bit for them to work and can be glitchy.
- Managing user email accounts, new, existing, removing
- Adding or updating user licenses for Office 365
- Support for Office 365 apps, install guides
- Support guides for company teams to be able to work remotely and still reference the guide to implement new accounts, update their apps, etc.
Best Supplier of Email Services Ever!
- Tech Support
- Implementation
- Technical Rep turnover: I've had 2 in the last 6 months and the last one is just temporary
AppRiver + Office365 = Very Nice Fit
- Live Support. Their support techs have always been curious and professional. If you do have to leave a message they return your call and address your problem quickly.
- Easy to understand English-speaking techs.
- I feel like I get a good amount of service for what we are paying.
- Really haven't had any cons. Being picky, I guess the web site is a little dark in color but like I said that is if you want to be picky.
Easy to use spam filter
- Customer Support
- SPAM Filtering
- Secure email delivery
- At this time there is nothing I can think of
I cannot say enough good things about AppRiver!
- Tech support quality.
- Tech support speed (Talking to a person within 1-2 minutes).
- If support is outside their scope they will send a link to helpful info or point you to the right direction.
Greatest Tech Support Wins Out Every Time!
- Tech support is always available.
- Phone is always answered by a person and not automated.
- 99% of time problem is fixed over phone.
- Offer a wide variety of services at affordable prices.
AppRiver Review
- Great Customer Service
- Easy and clear user interface
- Color scheme is rather dark/bland after you login, not a fan of the big grey strip.
- Very confusing on the plans. We only pay for emails but have to click the 365 essentials and there's no explanation that you're not paying for the entire 365 package. Had to call IT a couple of times on setup as wanted to make sure to get the correct plan.
- Explanation pop-ups when you hover over options would be very helpful.
Good product in need of an update
- Catches the majority of spam
- Allows users to manage their own quarantines
- Good customer service
- Not 100% effective finding a significant number of false positives
- Feels like the technology stack is outdated
- Reporting false positives is lacking
- Reporting messages that slip through has little feedback just a forward to an address
AppRiver - a small business's best friend
- AppRiver always answers the phone immediately and quickly connects me with an easy-to-understand support professional.
- AppRiver has competitive prices on all their products.
- AppRiver is quick to let me know about promotions I may qualify for.
- There are products I wish AppRiver offered that they don't.
- Not all of their products are the best-in-class offering.
- User administration.
- Email filtering.
- Email support and reliability.
- Office 365.
- More dynamic and effective spam and malware filtering.
Best support
- Knowledge - their support specialists usually know the answers... and when they don't, they will work to find them.
- Support - support specialists are genuinely interested in helping us find solutions to any problems with Office 365.
- Reliability - no matter what time you call or who you talk to, you're going to get great service. Their training must be terrific.
- AppRiver was recently purchased by a larger company. I was concerned that their excellent support would decline, but so far, they're going strong.
Top notch vendor with world class support
- Top notch customer support.
- User friendly customer portal.
- Non-pushy sales tactics.
- Expert product knowledge.
- Chat and telephone support are outstanding.
- Simple and comprehensive website for administering Office365 and Exchange.
- Email threat protection.
- I realize it's not perfect, but in the 2 years we've used it, we've not had any issues with the AppRiver website or support.
AppRiver makes your business flow smoothly!
- INCREDIBLY pleasant receptionists.
- They are excellent listeners
- They provide short concise suggestions and solutions to my problems.
- They are always available and willing to help.
- There after hour service should remain local rather than overseas.
- Possibly have dedicated support reps for each company.
AppRiver is a solid provider of email services and they have great customer support. A+.
- Good customer support.
- They have very little downtime.
- North American based and support.
- Should provide a tool that makes it easy for admins to archive a users email without having to use Outlook.
- Costs could be less to provide a greater value to the customer.
Migration to the Cloud Made Easy
- Easy user management
- Excellent customer support
- Smooth migration from on-premise to cloud services
- Sometimes the Microsoft Office licensing isn't in sync with Microsoft
Appriver is great for small business with basic email security needs
We also only allow email delivery from their approved list of email delivery servers and have that as a rule on our firewall to keep all other connections from the internet from hitting port 25.
We also use their email encryption service that is difficult to use and manage as it's on a per-user basis and not at the domain level which makes it more difficult to work with. Also, my recipients of encrypted emails have to log in to a separate service to make this work and it is difficult to convince people to click on any links to get to our encrypted messages.
- They have a great service and support team.
- They have great simplified tools to manage our email flow and delivery.
- They are affordable and I feel like I get a good amount of service for what we are paying.
- They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
- Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
- Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
- Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
AppRiver makes the spam go away.
We use AppRiver SecureTide to filter email for our own company, and we use it to protect our Managed Services Clients as well. We include AppRiver Email filtering for all of our managed clients. Utilizing AppRiver (after hosting our own spam filtering solution for many clients) made protecting our clients and ourselves so much better. We stop the vast majority of spam outright, and what is questionable is summarized for review by the end users. We've evalutaed a number of other solutions over the years and have never had a reason to change from AppRiver.
We also resell Office 365 and encrypted email services via AppRiver.
- Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
- Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
- Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
- Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
- Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
- It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
- There is still a separate portal for provisioning. I'd like to see this all on one place.