Overview
What is Missive?
Missive is an app for collaborative email and threaded group chat used by teams, from the small company of the same name in Quebec.
Collaboration, eat your heart out
Pricing
Starter
$14
Productive
$18
Enterprise
$26
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $14 per month per user
Product Demos
Xerox Missive - Demo
Product Details
- About
- Integrations
- Tech Details
What is Missive?
Missive Videos
Missive Integrations
Missive Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Mac |
Mobile Application | Apple iOS, Android |
Comparisons
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Reviews and Ratings
(3)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Missive offers a comprehensive and efficient shared inbox solution that caters to teams of all sizes, from small businesses to large corporations. Users have found the platform to be a game-changer in internal communication, as everything is organized in a single thread, eliminating the need for email chains and promoting transparency and shared responsibilities. The API integrations in Missive have further enhanced productivity by making automation easier. Customers are amazed by the product, stating that they can't imagine using another email client. By providing features such as assigning emails, snoozing them for later, adding follow-up reminders, and combining multiple emails into conversations, Missive helps users keep track of important emails and create a focused inbox. This proves particularly useful for quick and easy collaboration on customer service inquiries, exception requests, and dealing with complex situations.
Switching to Missive has resulted in significant time savings and improved email organization for companies. Staff members are able to read only relevant shared emails, improving efficiency and reducing response time. Missive outperforms other products when it comes to implementing shared inboxes for customer service, leading to increased efficiency and improved customer experience. The software fills the gaps of traditional email programs by centralizing communication, providing context, and combining chat and email into one intuitive space. It addresses pain points such as missing conversations, double-handling, scaling email conversations while offering an easy entry point for new staff. Missive’s ability to simplify the management of multiple email addresses makes it an ideal choice for sales teams aiming for a smoother workflow and increased productivity.
Customers highly praise Missive's excellent user interface, advanced email features that enhance team collaboration, outstanding support team, constant updates, and fantastic service capabilities. The ability to have private team chats within email threads fits perfectly with shared team inboxes tied to individual accounts linked to the primary inbox. Missive also improves team communication by allowing easy assignment and tracking of issues while enhancing idea sharing and collaboration. Users particularly appreciate the Slack-like features, such as conversations, snoozing threads, scheduling emails, and using templates, making email management easier than ever before. Missive ensures proper syncing and collaboration in shared inboxes, eliminating issues found in other email clients and providing a centralized platform for easy team collaboration.
Great Solution for Shared Team Inboxes: Users find Missive to be a great solution for shared team inboxes and sorting emails to employees. They appreciate the collaborative email features, such as chatting, assigning, and observer features, which enable effective communication within the team without being intrusive. Some users have mentioned this as a key benefit.
Flexible and Customized Email Management: Users appreciate the ability to create a flexible and customized structure for email management. They have multiple inboxes for different purposes and find that Missive streamlines the entire process. They also mention the various customization and automation options available, such as scheduled sending, snoozing emails, automated rules, templates, and more. Several reviewers have highlighted this feature.
Streamlined Communication and Collaboration: Users mention that the majority of team communication now happens within Missive, where all the relevant context is shared between team members. They appreciate how Missive streamlines communication and collaboration within their team. They no longer have to go back and forth between multiple email accounts and platforms, as Missive allows them to manage all shared inboxes in one place. They also appreciate the ability to assign tasks and messages to team members, track progress, and keep everyone on the same page, which has greatly improved their workflow and productivity. Many users have expressed satisfaction with this aspect of Missive.
Complex User Interface: Some users have found the user interface of Missive to be complex and difficult to navigate, especially the sidebar. They suggest that it could benefit from a search function within the settings area to make it easier to find specific options. - 2 reviewers
Limited Search Functionality: Users have expressed a desire for more robust search capabilities in Missive. They feel that the current search feature lacks the ability to conduct filtered searches based on criteria like thread, date, author, etc., which makes it difficult to find specific information. The absence of certain features, such as the ability to search for specific text within a conversation and be brought directly to that text, is seen as a downside by some users. - 3 reviewers
Integration Limitations: While Missive offers a variety of integrations, some users have mentioned that they would like to see more canned integrations and native interactivity with specific platforms like HubSpot and ClickUp. Some users have also mentioned that integrating other platforms with Missive sometimes causes troubles when one platform upgrades and the functionality between the two stops. - 2 reviewers
Based on user reviews, there are three common recommendations for Missive:
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Use it as a shared inbox and chat client: Users have found Missive to be beneficial for managing emails and collaborating with their team. They suggest using it as a shared inbox to streamline communication and improve efficiency. The chat feature is also highly praised for its quick and seamless communication capabilities.
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Get the entire team on board: Users recommend getting the entire team to use Missive as the primary email client. By doing so, teams can fully utilize the collaborative features and maximize the benefits of using Missive.
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Worth the cost: Users believe that Missive is worth the cost, especially if you require a shared inbox solution. The software's features and functionality justify its price tag, making it a valuable investment.
Reviews
(1-1 of 1)Collaboration, eat your heart out
- Collaborative emails/drafts.
- Media sharing is streamlined.
- Highly flexible to external software/services.
- Search functionality needs some work.
- Task Management
- 100%10.0
- Scheduling
- 80%8.0
- Mobile Access
- 100%10.0
- Search
- 60%6.0
- Chat
- 100%10.0
- Notifications
- 100%10.0
- Discussions
- 100%10.0
- Integrates with GoToMeeting
- N/AN/A
- Integrates with Gmail and Google Hangouts
- 100%10.0
- Integrates with Outlook
- N/AN/A
- Versioning
- 100%10.0
- Video files
- 100%10.0
- Audio files
- 100%10.0
- Document collaboration
- 100%10.0
- Access control
- 100%10.0
- Advanced security features
- 100%10.0
- Integrates with Google Drive
- 100%10.0
- Device sync
- 100%10.0
- Overall efficiency in our communication has probably tripled. We can draw a collaborative conclusion, in-office or remote, desktop or remote, within minutes assuming we are all available.
- We realize we are still "under-utilizing" this app. It can be a powerhouse if mastered.