A robust and mature community platform
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand …
Overview
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.
Key benefits include:
Expert community management
Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Reduced costs by deflecting support calls
Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.
Boosts loyalty and retention by enhancing the post-sales experience
Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.
Drives organic growth
Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities — Delivering the next generation of online communities
Khoros Communities Integrations
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Security |
Khoros Communities Downloadables
- Khoros Communities Overview: An enterprise-class online community platform
- Customer Story: Zoom delivers support and creates meaningful connections with an ever-growing user base
- Customer Story: Palo Alto Networks streamlines customer service and promotes knowledge sharing among its global customer base
- Customer Story: SMARTY builds trust through online community and customer support
- the Zoom community. In less than two years, the Zoom community grew to 250,000+ community members, 10 million unique visitors, and 150 community champions.
- the Palo Alto Networks community. With Khoros, they have achieved a 73.6% increase in unique visitors and a 33% increase in page views.
Frequently Asked Questions
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Higher Logic Thrive, Gainsight Customer Communities, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.5.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
Comparisons
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Reviews and Ratings
(160)Attribute Ratings
Reviews
(1-25 of 94)Companies can't remove reviews or game the system. Here's why
May 14, 2024
A robust and mature community platform
- We were able to increase the awareness of the brand.
January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
- Improved customer support as fewer people seek help through other channels.
- Community membership enhances customer retention.
- Positive results include higher customer satisfaction scores and increased community participation.
- Khoros Communities boosts customer happiness with quick help and positive experiences.
December 17, 2023
Tools that help grow and increase sales.
- Reduce customer service costs due to how easy it is to resolve issues with a service or product directly on the Khoros Communities platform.
- Improve our logistics system and help inform the quality of our services in the best way.
- Khoros Communities was implemented in a very short time and does not require additional administrative expenses.
December 12, 2023
User interaction tool
- Good performance over communities.
- Customize for existing system
December 12, 2023
Khoros Communities Platform That Actually Works!!
- efficient scalabillty
- Brand trust
- Integration is good,
December 08, 2023
From a user standpoint
- Easy to see usuage/activity
- great for collabs
December 07, 2023
Best for Business Connectivity and Scalability
- In the context of customer support, the implementation of Khoros Communities has led to remarkable efficiency gains. A notable achievement is the 0% response rate within 48 hours or less, underscoring the platform's effectiveness in delivering timely support and enhancing overall customer satisfaction.
December 07, 2023
Khoros Community for ultimate solution
- very stable platform with less bug
- mostly all features like other communities
- separate chat room
- Customer Engagement and Satisfaction
- Resource Intensity
- Low User Adoption
- Brand Loyalty and Advocacy
December 05, 2023
A fantastic tool for expanding communities.
- Our enhanced efficiency allows us to connect with more clients in less time.
- Promoting consumer satisfaction.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
- Community Growth and Engagement. We were already present on other platforms, so its not like we started from the grounds up. However, within a month of joining Khoros Communities we have experienced a growth of around 30% in our active audience.
- Feedback-Driven interactions. While on other platforms our interactions with our audience were mainly in the form of Q&A sessions, a good number of our Khoros Communities interactions (around 20%) were about suggestions to improve, and bug/design fault reports.
- The only negative impart we can think of (although it would hardly qualify as one for most) is that we spent more time on managing our interactions on the platform. This is a rather expected con when we needed these interactions, however.
July 21, 2023
Communities Developer Review
- Increased Customer Engagement
- Increased Customer Satisfaction
- Saved cost for physical interactions
July 19, 2023
Old Lithium user now on Khoros after a decade
Score 10 out of 10
Vetted Review
Verified User
- Increase in traffic from day one
- More returning users are participating
- More ideas have been created by contributors
July 18, 2023
Khoros end user review.
- Track web traffic.
- Better visibility into customer issues.
- Helps with resolving issues faster.
July 18, 2023
A complete look at a customer's journey.
- We have seen an increase in our website's use and fewer calls to a live agent. We have had a 12% decrease in calls.
Score 8 out of 10
Vetted Review
Verified User
- few dimensions missing , like to which product customers are visiting, doesnt give HP product lines
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
- Increase conversion rates.
- Increase customer engagement
- Increase Employee knowledge sharing
Score 10 out of 10
Vetted Review
Verified User
- we're able to connect with more clients, faster and more efficiently
- we're able to keep track of our web traffic on each social platform
July 18, 2023
Khoros Communities
- efficiently scale your customer service activities. We are able to hit our SLA's quicker since many answers are easily found on Khoros forums itself
- improve communication channel with our customers instead of them waiting on support tickets
July 17, 2023
Great product for growing communities
- Decrease in direct calls.
- Increase in customer satisfaction.
- Drop in traffic.
July 14, 2023
Khoros Communities Know-how
- Improved engagement.
- Easily scalable.
- Better customer satisfaction.
July 14, 2023
Khoros community is one-stop shop for our customers
- Increase Customer Satisfaction
- Provide a one-stop shop for the customer
- Integrate with our case management tool
July 13, 2023
Customer experience with Khoros Communities
- Automatic prioritization.
- Auto tagging for issues.
- Our account managers are always very helpful in providing insights and best practices.
July 12, 2023
The heartbeat of Qlik
- I believe our C-Sat scores show that active Community members rate us higher than nonmembers.
- Having the ability to deflect support cases I know is being tracked and is a great way to answer questions and share information before a case needs to be opened.
- Since the relaunch of our Community from Jive to Khoros at the end of 2018, we have experienced over a 30% increase in membership
- The measurement of call avoidance is hard and not sure.
- The measurement of customer satisfaction through his "journey" when he reads or when he asks a question on the forum--> how to find the real vectors: time of responses, quality of response by a member, time of response by the brand, UX/UI of the community, efficiency of the search engine, quality and precision of the SEO?