A robust and mature community platform
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand …
Overview
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.
Key benefits include:
Expert community management
Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Reduced costs by deflecting support calls
Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.
Boosts loyalty and retention by enhancing the post-sales experience
Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.
Drives organic growth
Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities — Delivering the next generation of online communities
Khoros Communities Integrations
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Security |
Khoros Communities Downloadables
- Khoros Communities Overview: An enterprise-class online community platform
- Customer Story: Zoom delivers support and creates meaningful connections with an ever-growing user base
- Customer Story: Palo Alto Networks streamlines customer service and promotes knowledge sharing among its global customer base
- Customer Story: SMARTY builds trust through online community and customer support
- the Zoom community. In less than two years, the Zoom community grew to 250,000+ community members, 10 million unique visitors, and 150 community champions.
- the Palo Alto Networks community. With Khoros, they have achieved a 73.6% increase in unique visitors and a 33% increase in page views.
Frequently Asked Questions
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Higher Logic Thrive, Gainsight Customer Communities, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.5.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
Comparisons
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Reviews and Ratings
(160)Attribute Ratings
Reviews
(1-25 of 86)Companies can't remove reviews or game the system. Here's why
May 14, 2024
A robust and mature community platform
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
- Product feedback
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
Our organization utilizes Khoros Communities as a comprehensive platform to extract actionable insights both from customers and internal teams. Leveraging sophisticated analytics tools, we conduct sentiment analysis on community discussions, extracting valuable customer feedback and preferences. The platform serves as a nexus for product-related ideation, allowing us to discern customer needs and feature requests. Internally, Khoros Communities acts as a knowledge-sharing hub, facilitating the exchange of best practices and insights among teams. The analytics suite provides detailed metrics on community performance, including engagement levels and content popularity. Additionally, the platform is instrumental in gathering post-event feedback for event planning purposes. In the realm of customer support, Khoros Communities serves as a valuable source for identifying common issues and resolving customer queries proactively. The strategic deployment of community analytics informs our organizational planning, offering insights into user demographics, engagement trends, and community growth patterns, thus guiding resource allocation and strategic decision-making.
December 17, 2023
Tools that help grow and increase sales.
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
Khoros Communities has had a direct impact on the training and learning about our services that really matter to our clients. With their comments we have been able to find out what clients really want and make the appropriate changes according to the requests and requirements they show in the community, I can say that the positive impact with these tools is greater and more positive every day from all areas.
December 12, 2023
User interaction tool
- New feature ideas
Increase user feedback on the activities
December 12, 2023
Khoros Communities Platform That Actually Works!!
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
With the use of tools like analytics, content management, moderation response, and rapid answers, we are able to better manage and enhance community operations as our business expands. It would, however, provide more insight for certain things and delve a bit farther into certain of its statistics.
December 08, 2023
From a user standpoint
- Product feedback
- New feature ideas
I think that the product has helped our customer engagement and satisfaction metrics by letting us know what the consumer wants. The ease of polls and analytics has helped us dig deeper into certain areas in which response was greater.
December 07, 2023
Best for Business Connectivity and Scalability
- Product feedback
- Access to ratings and reviews
December 07, 2023
Khoros Community for ultimate solution
- Product feedback
- New feature ideas
- Access to ratings and reviews
we are fully satisfied and committed to provide more reliable and pleasant experience to our client.our core team always engage to make it better user friendly everyday.
- Product feedback
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
Timely issue resolution, data-driven decision-making, and quality content management contribute to a positive community atmosphere, fostering user engagement and satisfaction. The result is improved user retention, positive word-of-mouth promotion, and an enhanced brand perception, creating a more satisfying overall customer experience within the community.
December 05, 2023
A fantastic tool for expanding communities.
- Product feedback
- New feature ideas
- Access to ratings and reviews
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
- Product feedback
- New feature ideas
While we limited the amount of information that our target audience could access in regards to the insights we received on Khoros Communities, it has acted as one of the central hubs for our internal members. The discussions with the different members of our audience have provided our team with valuable information into how users were interacting with our games and what they expected to see in the future, or disliked. This gave our audience a central role in the direction the development took, as it should always be.
July 21, 2023
Communities Developer Review
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
July 19, 2023
Old Lithium user now on Khoros after a decade
Score 10 out of 10
Vetted Review
Verified User
- Product feedback
- New feature ideas
More product education and adoption.
July 18, 2023
Khoros end user review.
- Product feedback
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
This has helped evolve our process of being better for our customers. We can now see where we have shortcomings in some products or features easier and help resolve them faster to increase customer satisfaction.
July 18, 2023
A complete look at a customer's journey.
- Product feedback
Based on keyword searches used in our forums, we can extrapolate that data to what a customer may be using on a search engine. We can then determine what a customer sees when they search for a topic and if the content is the correct item to show them. This provides a level of feedback that might be overlooked, otherwise. We then have an opportunity to fix an issue that would normally not be apparent.
Score 8 out of 10
Vetted Review
Verified User
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
this has helped us improve our topics and how we manage our moderators.
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
Score 10 out of 10
Vetted Review
Verified User
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
July 18, 2023
Khoros Communities
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
We didn't measure it with hard data so far. Everything is an uptick ever since Khoros in terms of measuring metrics
July 17, 2023
Great product for growing communities
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
For the moment it is difficult to measure the impact, we will see more clearly in a few weeks.
July 14, 2023
Khoros Communities Know-how
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
This has improved all customer engagement tremendously for all client companies. Some clients even have launched features from New Feature Ideas Tab.
July 14, 2023
Khoros community is one-stop shop for our customers
- Product feedback
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
Serving as a one-stop-shop for our customers has made the Khoros community a very beneficial place for our customers and makes it easy for our customers to find what they are looking for.
July 13, 2023
Customer experience with Khoros Communities
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
Khoros Care is great for quick responses on Facebook, Twitter, and Instagram, which are our three most used platforms. Based on what I have seen, it would be better to have a more in-depth review module that allows for better response capability. Right now, it seems that Khoros Care only allows us a bird's eye view of sentiment and issues, versus handling all responses across various review platforms
July 12, 2023
The heartbeat of Qlik
- New feature ideas
- Access to ratings and reviews
- Access to learning and training resources (e.g. product coaching)
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
Rating & Review: doesn't work well for us.
Product feedback: not useful, our customers don't want that forum is a commercial space.
Product feedback: not useful, our customers don't want that forum is a commercial space.