A robust and mature community platform
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand …
Overview
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
16 people also want pricing
Alternatives Pricing
What is Bettermode?
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…
What is Centercode?
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
Product Demos
Khoros Communities Tour
khoros.com
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.
Key benefits include:
Expert community management
Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Reduced costs by deflecting support calls
Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.
Boosts loyalty and retention by enhancing the post-sales experience
Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.
Drives organic growth
Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities — Delivering the next generation of online communities
Khoros Communities Integrations
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Security |
Khoros Communities Downloadables
- Khoros Communities Overview: An enterprise-class online community platform
- Customer Story: Zoom delivers support and creates meaningful connections with an ever-growing user base
- Customer Story: Palo Alto Networks streamlines customer service and promotes knowledge sharing among its global customer base
- Customer Story: SMARTY builds trust through online community and customer support
- the Zoom community. In less than two years, the Zoom community grew to 250,000+ community members, 10 million unique visitors, and 150 community champions.
- the Palo Alto Networks community. With Khoros, they have achieved a 73.6% increase in unique visitors and a 33% increase in page views.
Frequently Asked Questions
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Higher Logic Thrive, Gainsight Customer Communities, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.5.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
Comparisons
Compare with
Reviews and Ratings
(160)Attribute Ratings
Reviews
(1-25 of 80)Companies can't remove reviews or game the system. Here's why
May 14, 2024
A robust and mature community platform
We find that ranks and Badges are a good tool to stimulate user participation.
January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
In the context of Indian users, Khoros Communities' gamification features emerge as pivotal in enhancing customer engagement and satisfaction. With the introduction of badges, points, and leaderboards, users are incentivized to actively participate, share valuable insights, and attain recognition within the community. This sense of accomplishment contributes to an enriched customer experience, fostering positivity. The gamification elements also prove instrumental in driving a strong Super User program, allowing for the acknowledgment and rewarding of proactive community members. Additionally, the competitive spirit introduced through leaderboards resonates well with the Indian audience, encouraging friendly interactions and contributing to the vibrant community culture. In essence, Khoros Communities' gamification features not only motivate desired behaviors but also stimulate knowledge-sharing, loyalty, and community growth in the Indian context.
December 17, 2023
Tools that help grow and increase sales.
As I mentioned previously, the impact on their tools has been that they have managed to get our company to establish new parameters that allow exponential growth according to the number of sales and growth in the community, if it has allowed the creation of superusers without major inconvenience and this is very pleasant for our future changes for mutual benefit and nourishes client and company.
December 12, 2023
User interaction tool
Defiantly, it increase user feedback on the activities.
December 12, 2023
Khoros Communities Platform That Actually Works!!
Ways in which gamification components of Khoros communities impact super user efforts and customer fulfillment and engagement. The quality of the user base and the way these features are put into practice can impact their usefulness.
December 08, 2023
From a user standpoint
The impact Khoros Communities’s gamification features had on customer engagement and satisfaction is that the application of typical elements of "game playing" has encouraged engagement with certain polls/activities we implement. It has helped more engagement from our customers and in return given us a stronger user program to utilize.
December 07, 2023
Best for Business Connectivity and Scalability
The game-like features in Khoros Communities have really amped up how engaged and satisfied our customers are. It's like a boost for our Super User program, inspiring users to actively join in and contribute more within our community.
December 07, 2023
Khoros Community for ultimate solution
not yet but we are in discussions to do it
Khoros Communities' gamification features have significantly enhanced customer engagement and satisfaction by incentivizing active participation, recognizing and motivating Super Users, fostering collaboration, and creating a positive and enjoyable community experience. This has led to a dynamic and vibrant community environment, increased Super User contributions, and overall growth and success of the community.
December 05, 2023
A fantastic tool for expanding communities.
Community activity involvement has increased. Players become more engaged when they may climb the ranks and earn points for their participation. The super user application is working great. While rising in the leaderboard ranks validates our top users, we haven't altered it to match our needs. Thus, customer service can be more flexible and ongoing.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
Its no secret that the introduction of gamification elements has always incentivized active participation within a community. While there was room for improvement, we believe Khoros Communities has built a rather optimal model, where users earn points for contributing, answering questions, and engaging in discussions. What was surprising was that it also drove our team to be more active and passionate with their interactions. This really reflected the spirit of our game, where every action is rewarded.
July 21, 2023
Communities Developer Review
Yes, these enabled us to run a stronger Super User program or customer engagement and satisfaction
July 18, 2023
Khoros end user review.
We have not seen any for our communities.
July 18, 2023
A complete look at a customer's journey.
I'm not involved in this aspect. However, based on some things I've seen in the forums, there are specific users that are rising to the top of the user base, and at the very least, it provides a positive feeling knowing we are garnering a community that is looking out for each other.
Score 8 out of 10
Vetted Review
Verified User
not sure
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
The Impact of gamification is very high at the moment, We are in progress to lauch our super user program. We will see how it goes with the current OOTB features.
Score 10 out of 10
Vetted Review
Verified User
Khorus allows us to connect with people faster, while tracking communication via various social methods and linking them to the same customer, allowing more flexible and continuous customer service, this reduces customer frustration and leads to higher customer satisfaction and less customer turn around.
July 18, 2023
Khoros Communities
There seems to be potential. Our super users get easy validation of moving up the ranks on the leaderboard but we have not customized it to Saviynt specifications yet.
July 17, 2023
Great product for growing communities
Our super user program is currently working really well. Their commitment is excellent. They alone represent 40% of the messages generated and there are not even 10 of them. To give you an idea, we have over 200,000 messages each year.
July 14, 2023
Khoros Communities Know-how
It certainly increases the overall engagement in community. People engage more as they get more points for more engagement and get increasing ranks and even turn up top on leaderboards.
July 14, 2023
Khoros community is one-stop shop for our customers
I haven't tried these features
July 12, 2023
The heartbeat of Qlik
We haven't really had a chance to focus as we would like on gamification but hope to be able to do more in 2022.
We use it since the beginning, so it's hard to think that we could do without.
It is our main "engine" to rule the communities and its members and to pilot our "Top members programs"
It is our main "engine" to rule the communities and its members and to pilot our "Top members programs"
July 11, 2023
Best Platform for Communities
Yes, we used the gamification feature and it is one of the most used features in the community with user-level Ranks, Badges.
December 21, 2022