A robust and mature community platform
We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand …
Overview
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
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Product Details
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- Competitors
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- Downloadables
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What is Khoros Communities?
Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.
Key benefits include:
Expert community management
Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Reduced costs by deflecting support calls
Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.
Boosts loyalty and retention by enhancing the post-sales experience
Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.
Drives organic growth
Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities — Delivering the next generation of online communities
Khoros Communities Integrations
Khoros Communities Competitors
Khoros Communities Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Security |
Khoros Communities Downloadables
- Khoros Communities Overview: An enterprise-class online community platform
- Customer Story: Zoom delivers support and creates meaningful connections with an ever-growing user base
- Customer Story: Palo Alto Networks streamlines customer service and promotes knowledge sharing among its global customer base
- Customer Story: SMARTY builds trust through online community and customer support
- the Zoom community. In less than two years, the Zoom community grew to 250,000+ community members, 10 million unique visitors, and 150 community champions.
- the Palo Alto Networks community. With Khoros, they have achieved a 73.6% increase in unique visitors and a 33% increase in page views.
Frequently Asked Questions
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Higher Logic Thrive, Gainsight Customer Communities, and Higher Logic Vanilla are common alternatives for Khoros Communities.
Reviewers rate Product Scalability highest, with a score of 8.5.
The most common users of Khoros Communities are from Enterprises (1,001+ employees).
Khoros Communities Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 10% |
| Enterprises (more than 500 employees) | 90% |
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Reviews and Ratings
(160)Attribute Ratings
Reviews
(1-25 of 84)Companies can't remove reviews or game the system. Here's why
May 14, 2024
A robust and mature community platform
Moderation and content tools offer a great help when there is a lot of content generated by the users - we are also heavily replying on the automated spam tool.
January 02, 2024
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
The suite of tools provided by Khoros Communities has been a cornerstone in how we manage and enhance our community operations during our organization's growth. Utilizing the moderation response tools ensures a quick and precise handling of user-generated content, maintaining a positive and compliant community environment. I rely on the analytics tools to glean valuable insights into user behavior and content performance metrics, guiding data-driven decisions to continually refine our community strategies. As our community content volume expands, the content management tools become indispensable, allowing for systematic categorization and efficient retrieval of information. Together, these tools bolster user engagement, scalability, and our adaptive capabilities to meet the evolving needs of our growing community, ensuring a nuanced and informed user experience.
December 17, 2023
Tools that help grow and increase sales.
These tools have helped to effectively manage customer and partner questions and answers and also create new spaces within the user community to support more customers with their concerns without the need to increase the number of people managing the questions. Khoros accounts and this is a very simple and feasible process from the cost reduction point of view.
December 12, 2023
User interaction tool
Support team have a quick response which helps to get work on track
December 12, 2023
Khoros Communities Platform That Actually Works!!
Because the product tells us what the customer wants, I believe it has improved our customer engagement and satisfaction KPIs. We were able to go further into several areas where response was strong since surveys and analytics were so simple to use.
December 08, 2023
From a user standpoint
Tools such as moderation response, analytics, adn content management has enbaled us to manage and improve community operations as our company grows by quick responses and overall visability to analytics. However, it would go a little more in depth in some of its analytics and give deeper insight for some items.
December 07, 2023
Best for Business Connectivity and Scalability
These features empower seamless community management, ensuring timely responses, and providing actionable insights critical for refining operations amid organizational growth.
December 07, 2023
Khoros Community for ultimate solution
we are fully utilizing this tool in ever aspect in our business.like customer interaction, customer feedback,listing of all products details and faq about our product each and everything is available in under a single roof.
Tools like moderation response, analytics, and content management are integral for managing and enhancing community operations as organizations grow. Moderation tools ensure a positive environment, analytics offer insights for data-driven decisions and ROI measurement, while content management facilitates quality control and contributes to a valuable knowledge repository. These tools promote scalability, adaptability, operational efficiency, and user satisfaction, enabling organizations to navigate the challenges of community growth effectively and align with broader business objectives.
December 05, 2023
A fantastic tool for expanding communities.
Analytics show engagement program and post results. Community problem-solving is managed by moderation. Analytics show gamification and other engagement tactics work. Although Khoros didn't provide moderation, I've been using bulk archiving from early days. Also automated settings and active customer participation on Khoros Forums help us fulfill SLA.
December 05, 2023
Khoros Communities Helped Us Level Up Our Stagnant Community
Tools like moderation response, analytics, and content management within Khoros Communities have played a rather important role in enhancing our community operations, especially as our audience continues to grow. If we were to focus on one point, it would be that it was rather simple to sort out the different types of responses and address them according to our needs. While we still believe Khoros Communities could be more interactive and fluid in this regard, it performed far better than other platforms.
July 21, 2023
Communities Developer Review
These tools are really helpful for community management
July 19, 2023
Old Lithium user now on Khoros after a decade
Score 10 out of 10
Vetted Review
Verified User
Moderation plays important role in communities to keep community safe and clean for participants. Its much easy with Khoros using moderation tools.
July 18, 2023
Khoros end user review.
This helps take a load off of our direct employees that help manage the boards and be better able to work with product managers to help improve the platform.
July 18, 2023
A complete look at a customer's journey.
I am not directly involved with the community operations. My access was given specifically to gather information to support our website.
Score 8 out of 10
Vetted Review
Verified User
Moderation Response:
Helps to maintain a positive and safe community environment. They enable the identification and removal of inappropriate or harmful content, including spam, hate speech, and abusive behavior.Analytics:
Analytics tools provide valuable insights into community behavior and engagement. to track key metrics like user activity, content popularity, and member demographics. helps to identify trends, understand community preferences, and make data-driven decisions to enhance community operations.
July 18, 2023
Trusted Community Platform to build your Community
Score 8 out of 10
Vetted Review
Verified User
These tools are very helpful. Except analytics
Score 10 out of 10
Vetted Review
Verified User
We have been able to connect with more customers from all corners of the internet using more social media platforms due to Khorus helping to keep everything in one place.
July 18, 2023
Khoros Communities
We have been able to hit our SLAs and exceed expectation using preautomated configurations and communication with engaged customers on the Khoros Forums. Analytics has helped us plan strategy ahead such as number of resources needed to drive valuable content to the ongoing traffic of questions and use cases
July 17, 2023
Great product for growing communities
I mostly use Analytics to build great dashboard and get a close overview of the activity. I though moderation wasn't a service offered by Khoros so I guess I can't judge on it (but I do use bulk archiving since fee days and the 22.2 release). For the content I'm pretty happy.
July 14, 2023
Khoros Communities Know-how
Analytics helps understand the trend and how the people engage with various posts and engagement strategies. Moderation helps manage various solutions to problems as well as to provide basic direction to community. Analytics helps understand how well people are responding to a feature update like Gamification or some other engagement strategy.
July 14, 2023
Khoros community is one-stop shop for our customers
I am not the community manager.
July 12, 2023
The heartbeat of Qlik
I know that our moderators that use Care have helped with response times. We need to do more in that and the area of reporting to make action plans.
We use mainly community analytics.
July 11, 2023
Best Platform for Communities
Yes, we will use all the available features in the Khoros community to grow our organization.