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Overview

What is Keatext?

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.Keatext…

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Pricing

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Basic

$550

Cloud
per month

Pro

$999

Cloud
per month

Enterprise

1650+

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://keatext.ai/en/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $550 per month
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Product Details

What is Keatext?

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

Keatext helps users to:

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how customer intelligence is generated: Uncover customer insights that can be acted on without heavy lifting

Key features
  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext states its customers include companies in over 10 industries including Lenovo, Intuit, and Intelcom. The platform helps clients not only to improve their customer experience KPIs, but also to help their organizations to become more customer-centric.

Keatext Features

Customer experience management Features

  • Supported: Multi-channel customer feedback collection
  • Supported: Customer experience dashboard
  • Supported: Customer journey mapping
  • Supported: Churn risk scoring
  • Supported: AI-powered recommendations

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets

Keatext Video

Introducing Keatext

Keatext Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, French, Spanish, Arabic

Frequently Asked Questions

Keatext starts at $550.

Thematic, Chattermill, and MonkeyLearn are common alternatives for Keatext.

The most common users of Keatext are from Mid-sized Companies (51-1,000 employees).

Keatext Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)60%
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Comparisons

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Reviews From Top Reviewers

Companies can't remove reviews or game the system. Here's why
(1-5 of 6)

Keatex has space for interpretation, annotations and explanations.

Rating: 9 out of 10
January 13, 2022
ZK
Vetted Review
Verified User
Keatext
2 years of experience
  • Keatext is beneficial to the company's processed postings to help increase customer satisfaction.
  • Adopting Keatext provides more qualitative data, consumer feedback, and text analytics to broaden the organization's survey horizons.
  • Keatext helps the organization recognize and overcome consumer sentiment research problems to gain a competitive advantage.
  • Keatext provides companies with real-time employee experience levels, allowing them to actively assess employee affections and emotions.

Keatext is useful in improving the process of data analysis and extraction in seconds.

Rating: 9 out of 10
January 25, 2022
SK
Vetted Review
Verified User
Keatext
2 years of experience
  • Processing data is one of the great benefits of Keatext, it can be through social networks, calls, or surveys. No matter what source the information comes from, Keatext helps you know right away when you have an emerging customer service issue.

Unlock information, instantly with Keatext

Rating: 9 out of 10
January 05, 2022
SK
Vetted Review
Verified User
Keatext
2 years of experience
  • I decided to implement Keatext due to its extensive list of integrations. The Keatext integration allows me to import my surveys instantly from my SurveyMonkey account, providing a 360º view to identify and improve the experience of my clients.
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