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Jira Work Management

Score8.2 out of 10

249 Reviews and Ratings

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What is Jira Work Management?

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Jira Work Management has to offer, as determined by TrustRadius' reviewers.
Based on 249 ratings of Jira Work Management's features
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Top Performing Features

  • Invoicing

    Ability to create, manage and send invoices to clients during or after completion of a project

    Category average: 7.7

  • Quotes/estimates

    Ability to create, manage and send project fee proposals to customers

    Category average: 7.7

  • Team Collaboration

    Team collaboration capabilities let team members work directly with each other and provide team updates.

    Category average: 8.8

Areas for Improvement

  • Budget and Expense Management

    Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.

    Category average: 7.7

  • Document Management

    Document management provides for centralized management of all project documents.

    Category average: 7.9

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 7.6

Reviews

What users are saying about Jira Work Management.
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Powerful tool for complex project management.

Incentivized
Sangmesh DeshmukhView profile
Sr UX UI Designers at Atisfy (11-50 employees employees)

Use Cases and Deployment Scope

We use Jira mainly for Work Management extensively in our organisation for task tracking, project management, and workflow automation across various teams. Cross-platform task management has been easy ever since we started using Jira. Our use case spans across departments like design, development, QA, and even non-technical teams for tracking operational tasks such as Sales team and Customer support team where they create tickets for feature request or enchantment request from the customer feedback which directly goes into our sprint.

Pros

  • Customisable Workflows.
  • Robust Reporting & Dashboard.
  • Real time collaboration.

Cons

  • Steeper learning curve.
  • Limited Automation Without Plugins.
  • Slight Performance Issues with Large Projects.

Return on Investment

  • Improved team productivity.
  • Better Resource Allocation.
  • Enhanced Collaboration Across Departments.

Usability

Alternatives Considered

Trello and Asana

Other Software Used

Slack, Microsoft Teams, Keka HR

Backbone of our team

Incentivized
Neil CrookesView profile
Technical Director in Information Technology at The Delivery Group (201-500 employees employees)

Use Cases and Deployment Scope

We use Jira to log and organise all tasks and track progress through the To do, In progress, and Review stages, all the way to Done. The organization allows us to break down tasks to be manageable but keep track of the overall progress of the entire project and across multiple projects and teams.

Pros

  • Organisation.
  • Progress Tracking.
  • Task assignment.

Cons

  • Automatic resource allocation.
  • Automatic stakeholder notification of changes to project timelines.

Return on Investment

  • Client satisfaction went up due to better in project progress tracking and reporting.
  • Team satisfaction scores went up due to better task definition.
  • Project timelines were often met due to more accurate estimates and realistic plans.

Usability

Alternatives Considered

Asana and Microsoft Project

Other Software Used

Atlassian Confluence, Figma, Laravel PHP Framework

Great work management tool !

Incentivized
Shivangi KhandelwalView profile
Lead Engineer in Engineering at Sprinklr (1001-5000 employees employees)

Use Cases and Deployment Scope

It keeps track of all our team's task and helps manage tasks of all teams across the company

Pros

  • Great filters to see tasks
  • Tags functionality
  • Simple UI/UX

Cons

  • The right side fields are at times difficult to save.

Return on Investment

  • Great management of all the tasks of the sprint
  • Easy access to view all the tasks assigned to one person

Usability

Alternatives Considered

monday dev and Trello

Other Software Used

WebStorm, Slack

Jira Work Management - Iffy For Marketing Teams

Incentivized
Verified User
Manager in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

Our marketing team has used Jira Work Management to project manage the creation of deliverables for marketing campaigns. The tool is used among teams in one business unit to organize work, repeat regular tasks, and communicate about ongoing projects.

Pros

  • Repeatable tasks
  • Kanban approach to organized work
  • Commenting and collaboration

Cons

  • Task updates are manual
  • Lacking automation and AI-driven features
  • Limited flexibility in an administrator-led instance

Return on Investment

  • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
  • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.

Usability

Alternatives Considered

ClickUp, Asana, Trello, Adobe Workfront and Smartsheet

Other Software Used

ClickUp, Asana, Smartsheet

Robust realiable and a cornerstone for successful work management

Incentivized
Verified User
Administrator in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

Robust, intuitive and constantly developing. We have thoroughly enjoyed working with Jira Work Management, as our one source of truth for project management. It has significantly made it easier to get a better overview, and set prioritizations right for critical projects. If you are also integrated to the overall Atlassian ecosystem, this is a no brainer to have.

Pros

  • Task Management
  • Labelling
  • Prioritization

Cons

  • You do need to ensure you have an overall strategy for Atlassian, otherwise you risk just making this a place to document things with no proper strategy

Return on Investment

  • Significant increase in delivery time
  • Increase in predictable forecasting
  • Increased internal satisfation

Usability

Alternatives Considered

Asana, Microsoft Teams and monday.com

Other Software Used

Personio, Sympa, Teamtailor