Introhive

Intuitive and Easy to Use Interface: Users have consistently praised Introhive for its intuitive and easy-to-use interface. Many reviewers mentioned that they were able to navigate the iFrame interface without formal training, highlighting its user-friendly design. The layout of the Introhive portal was also highly regarded, with users finding it intuitive and straightforward to find the information they needed.

Helpful Customer Support: Introhive's customer support has received high praise from users. Reviewers frequently mentioned the responsive technical support provided by Introhive, as well as having a dedicated Customer Success Manager. This level of support has been greatly appreciated by users, who value prompt assistance when faced with any issues or questions.

Valuable Relationship Scoring Feature: The relationship scoring feature in Introhive has been highly valued by users. It allows them to identify which employees have specific contacts, enabling them to strengthen relationships and increase business opportunities. This feature has garnered positive feedback from multiple reviewers who appreciate its ability to help them prioritize their efforts effectively.

Matching difficulties: Some users have expressed frustration with Introhive's difficulty in accurately matching contacts to their corresponding organization, causing inefficiencies and potential errors in data management.

Lack of integration with other CRMs: Several users have mentioned the need for better integration between Introhive and other CRM platforms such as Dynamics and HubSpot. This lack of seamless integration limits productivity and hampers the ability to access a holistic view of customer data.

Outdated user interface: Users have found the user interface of Introhive to be outdated and in need of a refresh. The outdated design not only affects the overall user experience but also makes it less intuitive and harder to navigate, hindering efficient usage of the platform.

Users have made several recommendations based on their experiences with Introhive.

Many users highly recommend Introhive as a valuable tool to automate data entry in CRM and identify hidden relationships within the organization. They praise the time savings and ease of use that comes with the system.

It is suggested that Introhive be implemented simultaneously with a new CRM system or significant update to avoid negative impressions of the software. Users also recommend discussing the best way to use and manage data during the onboarding process and utilizing API access to create usable dashboards.

Some users advise having a clear statement of work, requesting a sandbox environment for testing, and starting with a small pilot group to promote the benefits of Introhive. They emphasize the importance of having a solid pilot and roll-out plan to ensure successful adoption of the tool.

Overall, users recommend integrating Introhive with Salesforce, as well as having enough people to support the tool, including data admins and SF admins. They also highlight the need for an easier way to administer read-only access and a lighter license for legal assistants. By following these recommendations, users believe that Introhive can significantly improve sales processes and uncover valuable relationships for pursuing new business opportunities.