IBM Video Streaming

Well suited to live streaming meetings to a large audience.

Our organization depends heavily on this streaming service. Now that we have the option of allowing our clients to attend meetings virtually, we can never retract that option as so many of our clients love the flexibility. Also, we have no complaints with the service itself. It is reliable and dependable and any issues we have encountered have never been to blame on the service but rather our lack of knowledge of it or needing to update our embed code.

I am neutral on this topic. When we started using the streaming service, I was not a part of the setup or implementation.

So far, I would rate support at a 10. I give it this rating simply because in approx. four years of using this product, we have never had to contact support over any issue. I mentioned this briefly in another area of this review and I will expand on it now. A year and half approx. ago, the video player embedded in our custom site quit working and we could not live stream or replay any of the meetings. I went into the HTML code powering this particular page on our site and compared the embed code that we were using in our HTML to what Ustream was showing in the admin tools. These were not the same. Once i copied and pasted the correct embed code from the admin tools in Ustream into our HTML, the problem was solved. In my time of working with Ustream, this was the only issue that we encountered and it was easily resolved without even having to contact Ustream support.

Absolutely. We have never had an outage problem or any application errors that I have been privy to. We are duly notified generally in advance of outages or updates.

As we use it now, we are satisfied with the streaming performance. I cannot speak to integration yet as we have yet to engage in that but have plans to in the future.

[Well suited for] lead generation and production companies with no web technical expertise. Clients looking at Livestream® - I would recommend them IBM Cloud Video over that service. Corporate communications would benefit from the registration tracking ability. [Also well suited for] clients looking for a simple way to password protect and domain lock their streams and event companies that want to monetize their content with pay-per-view.

The implementation is a strength of IBM Cloud Video. Its ease of use and non-technical knowledge makes implementation very easy. Navigating the social media add-ons requires some testing for a full white-label experience. Requesting features and customizations are fairly seamless in comparison to other platforms. I feel IBM Cloud Video is comparable with other lead streaming platforms.

The usability is very similar to implementation. It's a strength of IBM Cloud Video to have the entire experience be very easy to use. In many ways, the IBM Cloud Video is easier to use and implement than YouTube Live and FaceBook Live. There are no authentication tokens like Akamai or limitations on live player codes. The ability to refresh a new rtmp publishing point is extremely valuable.

It's a relevant platform despite many alternatives.

It's just right. It would be great to get more embed options--such as dynamic embeds that work both on mobile and desktop without needing to code yourself or visit the FAQ.

The support is as expected although weekend support would be better. Many projects happen on the weekend and having support only Monday through Friday just isn't enough.

It's always on. Very rare to have outages.