Overview
What is HubSpot Service Hub?
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and…
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Popular Features
- Ticket response (11)9.696%
- External knowledge base (10)9.393%
- Organize and prioritize service tickets (11)9.292%
- Ticket creation and submission (11)8.787%
Pricing
Starter
$50 ($45)
Professional
$400 ($360)
Enterprise
Starting at $1,200
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $50 per month
Product Demos
HubSpot Service Hub Demo
HubSpot Service Hub Demo by Gal Tarrab-Levi of Cacao Media
Features
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HubSpot Service Hub?
Service Hub is a help desk software that is included in HubSpot's Customer Relationship Management (CRM) platform. Businesses use Service Hub to provide streamlined customer support. Service Hub enables multi-channel communication, which allows customer support teams to quickly resolve service requests. It offers help desk and ticketing automations that reduce the need for data entry. Service Hub's automation features prioritize service tickets, allowing the customer support team to address critical requests first.
Streamlined Customer Service
This software also includes a live chat function that gives customers answers to their support questions in real time. If a service agent is unavailable, customers can search through the Knowledge Base, a self-service library that indexes product information. This feature allows businesses to create a source for help articles, videos, and other documentation. Customers can search for the information without having to call the support number or submit a ticket.
Service Hub improves the efficiency of customer service and time management for help desk agents. The software helps businesses of all sizes grow their customer base. Service Hub can also increase customer retention through self-service and improved response times. You can use Service Hub as a standalone help desk software or part of the full CRM platform. HubSpot's help desk software includes over 750 integrations and can seamlessly fit into your customer service workflow.
Flexible Subscription Plans
HubSpot offers a range of pricing tiers that make Service Hub extremely scalable. Small businesses with a limited budget can take advantage of the features in Service Hub's free plan. The free tier includes ticketing, live chat, and reporting features for businesses that are looking to establish a comprehensive help desk. Service Hub gives small businesses the opportunity to expand their help desk capabilities and support their growing customer base.
The more advanced customer service features, such as the knowledge base and automations, are available with a paid subscription. Those who are looking for a more organized help desk would benefit from Service Hub's ticket pipelines and routing. Service Hub is also great for evaluating customer experience. Businesses that are interested in getting feedback directly from their customers will appreciate Service Hub's customer support and experience surveys. These surveys are available with the professional plan, which requires at least five users.
Enterprises can use Service Hub to manage multiple teams or businesses. HubSpot offers an enterprise tier with Single Sign-On, user roles, and field-level permissions. The field-level permissions are especially helpful for larger corporations with security concerns. Service Hub also give Enterprises the ability to manage employee performance. You can use the playbook feature to develop a source of guides and resources for your customer service teams. Service Hub also allows Enterprises to set team goals that help employees stay focused on providing better customer support.
HubSpot Service Hub Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Live help chat
Additional Features
- Supported: Contact Management
- Supported: Team Email
- Supported: Reporting Dashboard
- Supported: Conversation Routing
- Supported: Multiple Ticket Pipelines
- Supported: Multiple Currencies
- Supported: Calling SDK
- Supported: Logged-in Visitor ID
- Supported: 1:1 Video Creation
- Supported: Goals
- Supported: Playbooks
- Supported: Single Sign-On
- Supported: User Roles
- Supported: Team Management
HubSpot Service Hub Screenshots
HubSpot Service Hub Video
HubSpot Service Hub Competitors
HubSpot Service Hub Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |