HG Insights Platform Review
Use Cases and Deployment Scope
Pros
- Giving us data, that's the word we use it for, and giving us better data. It's not many other companies that have, so it's a very useful tool.
Cons
- I haven't found any, so I'll let you know what I found.
Return on Investment
- It has a big, big impact, a huge impact, because we were able to identify that it resolved the problems where we were trying to sell our voice and see how it can beat other customers. So finding our competitors, which helped us a lot.
- It definitely helped a lot because, since we introduced a new product, we are trying to find our competitors. So it was like this was a bottleneck, not able to know which customers are using voice support. So we were able to get that and to be able to not only extract and bring that information in front of the users so that we can identify the accounts and they can start working on it, save time, save money, and get the business done.





