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Halp is a ticket management system that integrates seamlessly with Slack, which has significantly improved employees' IT support …
Overview
What is Halp?
Halp is a powerful business software that offers a conversational ticketing system for IT and operations teams. It allows users to prioritize, manage, capture and report requests directly from Slack or Microsoft Teams, making it an ideal tool for modern teams dealing with high volumes of inquiries through...
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What is Halp?
Halp, which was acquired by Atlassian in May 2020, is a workflow tool for building and automating conversational tickets. Halp can be integrated into popular issue tracking, ITSM or help desk tools such as Zendesk,
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Overview of Halp with demo and Q&A session - Noida Atlassian Community
YouTube
HALP Prototype Demo
YouTube
Jira Slack Sync Demo via HALP app
YouTube
Halp VR demo, Fun Bits 2015
YouTube
Halp | Slack Demo
YouTube
Product Details
- About
- Tech Details
What is Halp?
Halp is a powerful business software that offers a conversational ticketing system for IT and operations teams. It allows users to prioritize, manage, capture and report requests directly from Slack or Microsoft Teams, making it an ideal tool for modern teams dealing with high volumes of inquiries through their communication platform.
One of the standout features of Halp includes automation that recognizes emojis and commands in Slack to streamline ticketing workflows. This feature helps improve reporting by creating tickets quickly on the platform while syncing updates with real-time Slack interface keeps team members up-to-date on request statuses. Additionally, Halp lets you customize options according to your team's preferences, allowing you to assign tickets easily to appropriate channels and teams with ease.
Overall, Halp streamlines request management processes for busy IT and operation teams by providing automated workflows that can be integrated into Slack and Microsoft Teams. Its intuitive interface makes it easy to use while its flexible customization options ensure the best fit for each team's specific needs.
Halp Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Halp is a ticket management system that integrates seamlessly with Slack, which has significantly improved employees' IT support satisfaction rates. With Halp, users can manage tickets within their Slack workspace and transition them straightaway based on the level of priority. This feature increases visibility on ticket progress, enabling support teams to solve problems or answer questions in order.
Moreover, it allows users to streamline requests and keep track of developments in real-time, making sure that things get done and accountability is ensured. Halp's custom request forms allow users to submit complete and accurate requests for equipment needs or any other operations-related functions. Users have reported that automating commonly asked questions and storing all answers to those questions has led to faster resolution times, increasing productivity.
Halp incorporates ticketing into a tool that everyone uses, making it easily accessible across teams and departments. It provides an easy way for teams to communicate with each other and resolve issues quickly. By having a dedicated platform to submit IT support tickets, response times have been much quicker than before, which has resulted in increased productivity throughout the organization. Halp provides better response times and quick issue creation on Jira when needed, making it easier for users to create, report, and manage tickets. By improving communication between employees throughout an organization, Halp has become an everyday need in modern organizations.
Users have commonly recommended the software for its cleaner and sleeker look, as well as the easy access it provides to similar issues. They have also suggested considering the software if there is a need to adapt to changing user needs. Users have found value in using the software when fielding support queries through Slack or Teams, as it streamlines service and contributes to customer satisfaction. Additionally, users appreciate the ease of use and helpful integrations offered by the software, although they mention some limitations with the number of picklist values. Some users recommend creating documentation with videos to guide end-users on how to submit a ticket, in order to avoid confusion. Overall, users believe that investing in this software is worthwhile, particularly if already using Slack and wanting to avoid additional tools. However, one suggestion made is to find a less public option for tickets or be aware that tickets won't be private. Users recommend reaching out to the team for friendly assistance and ensuring proper implementation.