TrustRadius: an HG Insights company

Google Drive Reviews & Insights

Score8.6 out of 10

7,010 Reviews and Ratings

Top industries

Based on 32,977 HG Insights installations.

Community Insights for Google Drive

Synthesised from 13 verified reviews.


Synthesised from 13 reviews


Google Drive serves as a primary cloud storage solution for organizations, centralizing diverse documentation from marketing materials to project files and raw video. In TrustRadius reviews, it is widely adopted for facilitating real-time collaboration and seamless file sharing among internal teams and external partners, directly addressing fragmented data and supporting remote work models. Its cross-platform accessibility is a significant advantage, allowing ubiquitous access from various devices.

While reviewers praise its cost-effectiveness and impact on operational productivity, some identify areas for improvement. Concerns include challenges with file organization beyond linear structures and a clunky mobile application experience. Additionally, limitations in free storage space and difficulties with granular sharing controls are noted. Overall, reviewers report a strong positive impact on business objectives, particularly in collaboration and efficiency.


  • Robust file sharing functionality for internal and external partners
  • Real-time collaboration on documents without conflicts
  • Cross-platform accessibility from various devices
  • Cost-effective alternative to dedicated storage servers
  • Improved operational productivity and efficiency
  • Challenges with advanced file organization beyond linear structures
  • Clunky and less performant mobile application experience
  • Limitations in free storage space (15GB) for some users
  • Difficulties with granular sharing controls and accidental access
  • Formatting options for tables and presentations can be challenging
What other products like Google Drive have you used or evaluated?

From 13 reviews

Reviewers frequently mentioned alternative cloud storage and collaboration platforms when discussing products similar to Google Drive. The most commonly cited alternative was Dropbox, mentioned by 3 of 13 reviewers, who generally view it as a comparable solution for file synchronization and sharing. Another significant alternative identified by reviewers was Microsoft SharePoint, cited by 2 of 13 reviewers. These mentions suggest that users often evaluate their options within a competitive landscape that includes established players in both consumer-oriented file storage and enterprise content management, indicating a diverse range of needs that Google Drive's competitors aim to address. The positive sentiment associated with these mentions suggests that users find these alternatives to be viable and effective for their respective use cases.

Dropbox

Dropbox, Atlassian Jira and Notion

Microsoft SharePoint

Microsoft SharePoint

What positive or negative impact (i.e. Return on Investment or ROI) has Google Drive had on your overall business objectives?

From 13 reviews

Google Drive has demonstrably contributed positively to business objectives for organizations, primarily through enhanced collaboration and significant cost efficiencies. A majority of reviewers, 7 of 13, highlighted its role in improving collaborative working and facilitating easy file sharing, both internally and with external partners. This collaborative capability, coupled with its cost-effectiveness, appears to drive substantial return on investment. Four reviewers noted direct financial savings by eliminating the need for complex storage servers and associated management teams. Furthermore, Google Drive has improved operational productivity and efficiency, with four reviewers specifically mentioning faster job completion and the ability to work globally. The platform also aids in data management and reliability, as three reviewers pointed to benefits such as minimizing errors, automatic data backup, and better organization for training and onboarding processes. These combined factors suggest a strong positive impact on overall business objectives.

Collaboration and File Sharing

Improved collaborative working

Cost-Effectiveness

Cost Saving as my organization won't require to invest in complex storage servers or multiple teams for managing and maintaining them. This has significantly benefitted our organization by utilizing Google Drive all in one solution at low cost with premium features.

Productivity and Efficiency

It has improved our ability to work globally

Besides Google Drive, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 13 reviews

Reviewers frequently integrate a diverse array of software into their professional workflows, beyond Google Drive, indicating a reliance on specialized tools for various business functions. The most commonly cited applications include Microsoft 365, mentioned by 3 of 13 reviewers, and Atlassian Jira, also noted by 3 of 13 reviewers. Other tools regularly used by reviewers, each cited by 2 of 13, encompass LinkedIn Jobs, Notion, and Microsoft Teams. While all frequently mentioned software platforms received a mixed sentiment rating, the provided data primarily highlights their consistent usage rather than specific reasons for recommendation or detailed critiques. This suggests that these tools are integral to daily operations for a segment of the review base, despite the absence of explicit positive or negative commentary within the available quotes. The pattern of usage points to their functional importance in supporting business processes, from productivity suites to project management and communication platforms.

Microsoft 365

Microsoft 365 Business Premium

Atlassian Jira

Atlassian Jira

LinkedIn Jobs

LinkedIn Jobs

Describe how you use Google Drive in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 13 reviews

Google Drive serves as a foundational platform for organizations seeking to centralize their digital assets and enhance team collaboration. A substantial majority of reviewers, 10 out of 13, utilize it as their primary cloud storage solution for diverse documentation, ranging from marketing materials and project files to raw video footage and meeting recordings. This centralization directly addresses the business problem of fragmented data and ensures all team members access up-to-date information, preventing the use of outdated resources. Furthermore, 9 of 13 reviewers highlight its critical role in facilitating collaboration and file sharing, enabling simultaneous work on documents and seamless information exchange across distributed teams. These core functionalities collectively support remote and hybrid work models, a benefit noted by 5 reviewers, by providing ubiquitous access and a single point of contact for employees regardless of their physical location. The platform's ability to ensure secure, synchronized access and easy file retrieval is consistently cited as a key advantage.

Centralized Document Storage

Google Drive is our cloud storage platform for all documents across the business.

Collaboration and File Sharing

It is where we can collaborate on documents, spreadsheets and presentations and share them easily with relevant people.

Remote and Hybrid Work Support

Since our organization is headquartered at multiple location, some employees working on site, remote or in hybrid setup. Its essential to connect them with a single point of contact where Google Drive plays a crucial role.

Please provide some detailed examples of areas where Google Drive has room for improvement.

From 13 reviews

Reviewers identified several areas where Google Drive could be improved, primarily focusing on core functionality and user experience. Challenges with file organization and mobile application functionality were the most frequently cited concerns, each mentioned by 4 of 13 reviewers. Users expressed a desire for more advanced organizational structures beyond a linear approach, suggesting features like tree views or smart sorting to manage multiple files more effectively. Similarly, the mobile experience was described as clunky, with calls for smoother navigation, better performance, and an improved user experience, particularly when handling large file uploads or offline access. Additionally, 3 of 13 reviewers pointed to limitations in free storage space, advocating for an increase beyond the current 15GB to better support small enterprises or individuals. Sharing controls also presented difficulties for 3 reviewers, who noted issues with accidental sharing, unintended access, and a need for more granular permissions to prevent data mismanagement. Finally, formatting options, particularly for tables and presentations, were a concern for 2 reviewers, who found them challenging to use effectively.

File Organization

File organisation is too linear

Mobile App Functionality

Mobile could be more smoother, Although it works fine but navigating it or uploading large files get sometimes clunky. Improvements in speed, performance and UX would be better for users.

Free Storage Space

I'd like to have more space for free.

Please provide some detailed examples of things that Google Drive does particularly well.

From 13 reviews

Reviewers frequently highlight Google Drive's capabilities in facilitating efficient teamwork and document management. A primary strength, cited by over half of reviewers (7 of 13), is its robust file sharing functionality, enabling seamless distribution of documents among colleagues and external partners. This core feature is often seen as simplifying data accessibility and ensuring all team members can access necessary information from a centralized location. Complementing this, nearly a third of reviewers (4 of 13) commend the platform's real-time collaboration features, which allow multiple users to work on the same document simultaneously without conflicts. Furthermore, Google Drive is appreciated for its cross-platform accessibility, with 3 of 13 reviewers noting the convenience of accessing files from various devices, including phones and different computers, which enhances flexibility and reduces concerns about document availability.

File Sharing

I think the best feature is the sharing — we can easily share all files with our colleagues and different groups, which works really well.

Collaboration

Team work on one document simultaneously.

Cross-Platform Access

Easy to access on numerous devices

Loading Reviews List....

Video reviews