GoDaddy is the Daddy of customer service
Rating: 6 out of 10
October 10, 2017
Vetted Review
Verified User
7 years of experience
We use it for domain purchases for the company and sometimes hosting for clients that we have. It helps to use a single website for all domains so that it's all in one place. And when we have issues, it's nice to just call up GoDaddy since their customer service is 24/7 and very helpful. They also have an easy to navigate interface for their website, which is really good for people who aren't web savvy.
- Customer service is definitely number one here. The fact that they are open for calls 24/7 and have a great support team is a really nice thing to have when you aren't fully versed in all things domains/cpanel/email etc. They also usually answer quickly.
- Ease of use throughout the website. It's made for the non web savvy individual, clear and instructive for proper usage.
- I think they know their target market well and it's nice to see that their website shows just that.
Cons
- Better pricing for renewals. When I see the difference in pricing of purchasing a new domain versus renewing it, I get turned off with such a huge difference. I think it'd be better if they lowered their renewal pricing. Or just some more promotions, I feel like I never receive promotions from them. Another or could be a rewards program for being a loyal customer for x amount of years.
- They can be a bit annoying/overwhelming with the product/service add-ons once you've gotten what you needed--I understand why they do it but it almost feels like they're trying to trick you into something which makes me feel less trusting of the company.
- Though I said I liked the user interface for the non savvy person, I must say that their design/branding/ui could use some improvement. It has a lot going on and it doesn't look clean. A lot of things just look like they were thrown together.