For the latest information on pricing, visit the official pricing page
Other pricing plans from leading alternatives in this category.
| Feature | Free Version | Paid Version |
|---|---|---|
| Phone | Available | Available |
| Available | Available | |
| Forum/Community | Available | Available |
| FAQ/Knowledgebase | Available | Available |
| Social Media | Available | Available |
| Video Tutorials / Webinar | Available | Available |
avoid tracking certain parts of our portal - which in turn would reduce our fees - we do not need to track 100% of the session data we see via FS.
promise. However, you need to be ready to fork out a bit of dough. Their pricing is kind of confusing and has increased pretty substantially over the years
hard to find them. Can Fullstory connect the dots so we don't have to? Pricing is pretty high. We'd like to get more sessions but it's too much $$$.
we’re not utilizing a majority of the tools, therefore not seeing a full value of the tools.
The pricing is a bit high. Better communication with users on updates.
to build this in-house, and it takes a lot of attention. Events are too expensive. Mobile should have everything visible by default and not vice versa. … If you can't sample all events due to cost, it gets quite complex to make sure you ration your events around different
FullStory's pricing model around sessions can work really well for you or potentially work against … doesn't already track is an investment that needs to be made to maximize the value of the product.
are many more out there now, and may start looking now that the prices are not as affordable as when we started.
less clear for counting events Would like to have the "user watched" on cheaper plans as well I would like to see "time" (as in time to complete) take a … It's a good value for money as well and it works well on websites
Improved bug identification & resolution Improved user efficiency Cost & time savings in user research. … analysis that we needed. Content Square looked GREAT but it was a much higher price point.
I know from listening to our engineering team that they get a ton of value from FullStory for users within our app. For marketing, we've also had success
Fullstory will allow you to see the product in use like no other system. The value of that data alone is worth it. - Identifying Issues - Fullstory will surface
good thing; it means that the product is working as designed and providing value to our organization. The less interaction I have with a support team means
they haven't pressured us to upgrade to whatever their newest and most expensive product is. It's actually amazing that such a complex product is so easy
It's expensive to add more sessions onto your plan We've had to pause the recording to … by an analytics tool--especially historical data, as it would be very expensive to have FullStory running on all the time, so your data is ske…
joy to use (my past experiences with HotJar were a mess). Even better, pricing is stupid straightforward and not based on things like number of recordings
Pricing is a bit steep. They used to be fine, but increased by more than 2x on contract renewal, and told us they could not offer old price anymore … anymore. Most SaaS continues to offer old pricing or special offers on contract renewal. Unfortunately, they didn't budge a bit. They forced us to move on with … features…
which still struggles in those areas feature-wise. Despite being more expensive than LogRocket, the ease of use was the deciding factor here.
If you're after a cheap session playback tool that doesn't require a lot of setups, then FullStory … simpler to set up and use than some of the other more sophisticated (and expensive!) tools. It's also got a richer feature set than some of the freemium tools &hel…
if it was up to me, however the cost is a big concern for our company. There are many people that don't see the value in FullStory, but I always make a … to detect and prevent future fraud is incalculable, thereby offsetting the cost as far as I'm concerned.
The pricing is very high; we often struggle to manage the usage vs. the cost
The pricing plan is the biggest frustration when your 'number of sessions' ends it just
much as we intended. We ended up canceling because we couldn't justify the value. I would recommend having a solid usage plan in place before signing, so
