Epicor BisTrack makes tracking easy
We use it to enter kits for products and keep track of inventory. We also use it for tracking orders, and everything is connected.
Overview
What is Epicor BisTrack?
Epicor BisTrack is business management software for lumber and building materials (LBM) dealers and distributors based on technology acquired with SolarSoft Business Systems in 2012. It covers inventory optimization, delivery dispatch, financial management, customer relationship management, and more recently warehouse…
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What is Epicor BisTrack?
Epicor BisTrack is business management software for lumber and building materials (LBM) dealers and distributors based on technology acquired with SolarSoft Business Systems in 2012. It covers inventory optimization, delivery dispatch, financial management, customer relationship management, and…
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What is Epicor BisTrack?
Epicor BisTrack Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Overview
- Pros
- Cons
- Recommendations
Epicor BisTrack is an ERP software designed for for building materials suppliers and distributors and metal service centers. It offers a wide range of features and tools for users to manage every aspect of their business, from customer service to order processing. Customers appreciate the product's ability to customize data searches, reports and dashboards to fit their specific needs. Additionally, users are able to quickly access information from any screen and get real-time insights into their business performance through the document scanning feature.
Key features of this product include:
- Its user-friendly interface
- Cloud hosting capabilities
- Efficient access to important business data with relatively simple implementation
- The ability to limit what employees can see and do
- Streamline back office and operational processes with features such as scan track kits, invoicing, and sales tracking integrated with MS Dynamics GP dashboard reporting features
The largest drawbacks experienced by customers include slow searches due to large amounts of data, limited partners for ISVs & integrations, lack of customer support response times clunky UI elements, and issues with reprinting statements with invoices in direct orders. Furthermore, contract billing needing improvement, lack of access for outside salesforce users, lack of comprehensive delivery/dispatch options & training could be improved. Overall most customers have had positive experiences with Epicor BisTrack but suggest improvements be made in certain areas so that it can reach its full potential.
Customizability: Many users have praised BisTrack for its extreme customizability, allowing them to tailor the software to their specific business needs. Several reviewers have stated that this flexibility has been crucial in managing various aspects of their business effectively.
Ease of use: The ease of use and intuitive interface of BisTrack have been highly appreciated by numerous users. They have found it easy to navigate through their daily tasks quickly and efficiently, resulting in increased productivity.
Data management capabilities: A significant number of reviewers have highlighted the ability of BisTrack to easily search and compile data in a variety of ways, including searches, reports, and dashboards. This feature has enabled users to track important information effectively and make informed decisions based on comprehensive insights.
Training Modules: Lacking in Quality - Some users have found the training modules provided by Epicor to be lacking in quality, expressing dissatisfaction with the content and delivery of the materials.
User Permission Settings: Complicated or Not Extensive Enough - Several reviewers have mentioned that they find the user permission settings in Epicor either too complicated or not extensive enough, indicating a need for improvements in this area.
Invoicing Process: Too Many Steps - A common complaint among users is regarding the invoicing process, with many stating that it requires too many steps and suggesting that some of these steps could be combined for a more streamlined experience.
Users have provided several recommendations for Epicor BisTrack based on their experiences with the software. The most common recommendations include having a dedicated kit person, being patient and continuously learning the features, and communicating and adapting processes to BisTrack.
Having a dedicated kit person is recommended to ensure accurate creation and maintenance of kits within Epicor BisTrack, improving overall efficiency in the system.
Users advise being patient and taking the time to learn and explore the various features of BisTrack. Continuous learning enables users to fully utilize the software's capabilities and optimize their business processes.
Effective communication and collaboration among team members are emphasized when implementing BisTrack. Users recommend adapting existing processes to align with BisTrack's functionalities, enabling smoother operations and maximizing the benefits of the software.
Overall, users strongly recommend switching to Epicor BisTrack due to its numerous benefits, such as saving time, improving inventory management, and enhancing dispatching operations. They suggest testing the software first, receiving adequate training, and transitioning properly from previous systems to ensure a successful implementation. Additionally, users highlight the robust tools and business intelligence offered by BisTrack, making it an optimal choice for those in the Lumber/Building Materials market.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
June 17, 2024
Epicor BisTrack makes tracking easy
We use it to enter kits for products and keep track of inventory. We also use it for tracking orders, and everything is connected.
- Keeps track of inventory turns
- Keeps everything related under an order
- Allows scans to be imported and attached to orders
- Support takes too much time
- Cannot make certain changes, must contact support
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76.66666666666667%
7.7
32%
3.2
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73.33333333333333%
7.3
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85%
8.5
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70%
7.0
70%
7.0
N/A
N/A
- The positive aspect is that everything can be attached to an "order" so we know exactly what the cost was against the sale price. We don't lose backorders bc they are automatically created and attached.
Epicor BisTrack helps keep track of things better and it in fact much easier to use.
We utilize Epicor BisTrack by managing projects from bidding through to completion. This software allows us to define a clear path for both the customer and our construction team to outline scopes and contracts. We are able to easily communicate, manage, update and outline processes throughout each individual project and seamlessly move from one project to another. This software also comes in handy for warranty work allowing our back end team to see pictures and progress after completion. By having the ability to see from layout to completion and narrow down fields by drop down menus our team can easily locate areas in specific projects that maybe of concern.
- Cross project communication
- Direct customers, subcontractors and GC's through the construction process
- Dynamically move between projects, changes and scopes
- Punch list close-outs
- RFI communication and alerts
- Weekly updates to customers and teams
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42%
4.2
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23.333333333333336%
2.3
25%
2.5
70%
7.0
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72.5%
7.3
76%
7.6
32%
3.2
72%
7.2
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46.66666666666667%
4.7
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N/A
- Epicor allows any team player to step into a project and have everything at their fingertips that is well trained in the software
- Epicor seamlessly allows cross communication between teams on RFI's, meetings and subcontractors
October 30, 2023
Epicor BisTrack - The First Glimpse
BisTrack helps streamline my company's operations by managing inventory, order processing, pricing, and integrating the financial aspect of transactions. It enhances supply chain management and our customer relationships. The software provides analytics for informed decision-making, aids compliance with industry regulations, and supports mobile and e-commerce integration. This system helps lumber businesses adapt to digital platforms, improve customer service, and maintain inventory accuracy while complying with industry-specific requirements. Data contained within BisTrack can also be integrated with Power BI and other software to improve the overall analytic component of it and enhances identifying trends/performance metrics and data-driven decision-making.
- Inventory Management
- Pricing and Quoting Features
- Sales and Order Processing
- Business Analytics
- Easier User Interface; hard to navigate or learn
- Financial module could use improvement; i.e. the Accounts Receivable function is lacking and hard to find information easily
- More customization of the built-in reporting and analytics
27.142857142857146%
2.7
20%
2.0
46.66666666666667%
4.7
28%
2.8
N/A
N/A
66.66666666666667%
6.7
N/A
N/A
N/A
N/A
N/A
N/A
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12%
1.2
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- Increased overall efficiency in inventory management by 5%
- ROI is positive
- BisTrack provides a way for our business to conduct its day-to-day operations